More contact centers now understand the importance of a strong customer service than in the past. In fact, studies have proven that a good, better, or the best customer service equates to business and revenue growth.
Diren Nâzım Selimoğlu
07.08.2020
With the recent COVID-19 transpiring all across the globe, people and industry alike are acclimating to the “new normal”. With strict social distancing regulation, this makes commuting to work really hard, almost close to impossible, even. As a result, many firms are forced to make their employees work from home, or WFH for short.
Diren Nâzım Selimoğlu
07.08.2020
It is not an overstatement to say that the world has changed in many unthinkable ways these past few months. While it is also true that countries are slowly but surely reopening to provide a much needed boost to the heavily impacted economy, the global impact COVID-19 brought will surely be felt for quite some time.
Diren Nâzım Selimoğlu
07.08.2020
Obviously, for a brand to be successful, they must listen to their customers. Ultimately, your goal as a company should be to satisfy your customers with your product or service. This is easier said than done.
Diren Nâzım Selimoğlu
07.08.2020
Day by day, contact centers are coming up with ways on how to better provide excellent customer experience, or CX. In order to do this, it is necessary to measure the efficiency and productivity of the contact center.
Diren Nâzım Selimoğlu
07.08.2020
The contact center has come a long way since its technological start in the 1950s to the 1960s. And, since then, a lot has changed. Just like the evolving technology that powers up contact centers, so too is the role of the call center agent.
Diren Nâzım Selimoğlu
07.08.2020
There are many gimmicks a company can do to increase its revenue, but none more important than providing a good customer experience (or CX, for short). In fact, 86% of buyers are willing to pay more for a great customer experience.
Diren Nâzım Selimoğlu
07.08.2020
