BLENDED CONTACT CENTER

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Explore Tegsoft Blended Contact Center, for providing excellent Customer Experience.

Blended Contact Center Services

Blended Contact Center has two main, important roles: to handle customer services and to be a strong marketing channel.

Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Customers Prefer Getting Service Through Contact Center To:
  • Get information on a product or service they wish to purchase,
  • Buy the said product or service, and
  • File a complaint or the likes for the service/product they have purchased.
Companies Prefer Using Automated Call Campaigns To:
  • provide information on new products and services,
  • conduct Customer Satisfaction surveys for feedback collections,
  • run personalized call campaigns for the group of customers, and
  • manage customer information, as well as remind debts.
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Expectations From Blended Contact Center For Customer Services

When customers call a Contact Center, they want to get answers fast!

They want to get things done fast without the need to talk to an agent, as much as possible.

Companies Expect Contact Center Management To:
  • Execute calls in one screen quickly and precisely,
  • operate all the customer’s information for the duration of the call by integrating other software used for the institution, and
  • follow and analyze call traffic instantly.

Expectations From Blended Contact Center For Customer Services

Automated call campaigns can be conducted through either agents (attended) or IVR (unattended). 
Depending on the nature of the campaign, there are three different calling methods that can be used for the Blended Contact Center to work with maximum effectiveness.
Preview Dialer: In this method, contact data is automatically selected from the campaign data that is uploaded and shown on the agent’s screen

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Blended Contact Center Agent Features

To help companies provide excellent call center experience to their customer, we offer the following features with our Blended Contact Center Agent Package:

  • Easy accessibility with the web-based Call Center Interface
  • Working flexibility anywhere
  • One screen Call Management with integrated Webphone
  • Alarm mails to ease management
  • Agent activity management and reporting
  • Managing manual outbound calls
  • Uploading Excel file data either dynamically or through web

3rd Party Software Integrations And Embedded TegsoftCRM Features

Tegsoft’s Blended Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.

TegsoftCRM performs the following operations: 

  • Integrated and configured CRM
  • Opportunity to increase customer satisfaction with the caller identification feature
  • Managing the projects or the customers by grouping customers - Customer-based, specialized call campaigns
  • Able to access customer’s call history
  • Creating specified activties for the customer
  • Interpret and conduct surveys

Besides these Inbound Contact Center Agent Package features, we also offer:

  • Easily scale from 1 Agent to 100
  • Quick installation
  • Remote access and management options
     

Customer Review

Today, using technology is very important for companies, we need to take the advantages of it. Tegsoft is a quite supportive program in this regard. Tegsoft has a wide range of web services that help to integrate all the software we use. At this point, we can quickly reach out to our customers from anywhere in Turkey, who provide us with information through social media accounts, our website or different channels.

Active Marketing & Contact Center Manager, FUZULEV

Services

EDUCATION

EDUCATION

We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.

SUPPORT

SUPPORT

Tegsoft Knowledge Base  has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future  Business Partners.

 

 

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners