Explore Tegsoft Blended Contact Center: For providing excellent Customer Experience.
Blended Contact Center has two roles: to handle customer services and to be a strong marketing channel.
Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.
They want to get things done fast without the need to talk to an agent, as much as possible.
Automated call campaigns can be conducted through either agents (attended) or IVR (unattended).
Depending on the nature of the campaign, there are three different calling methods that can be used for the Blended Contact Center to work with maximum effectiveness.
Preview Dialer: In this method, contact data is automatically selected from the campaign data that is uploaded and shown on the agent’s screen
To help companies provide excellent call center experience to their customer, we offer the following features with our Blended Contact Center Agent Package:
Tegsoft’s Blended Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.
TegsoftCRM performs the following operations:
Besides these Inbound Contact Center Agent Package features, we also offer:
With Tegsoft, we can make a call without ever seeing our couriers' customer number, in such a way that the customer can see our switchboard number. If our customers call again from this number, the call goes to our courier again, but both parties only see the switchboard number. Thus, our data is stored securely.
Hakan Adıgüzel - Fiyuu Operations Development and Planning Manager
EDUCATION
We provide an easily-accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.
SUPPORT
Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.
