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Our
Municipality
References

Our
Municipality
References

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Isper Logo
Aski
Azersu Logo

Municipalities are considered successful as long as they can provide quality services to citizens

Quickly meet citizens' expectations.

The main thing needed for quality service is, as mentioned above, communication; here is great news about this communication.

With the power of Tegsoft’s communication infrastructure, respond quickly to the needs, expectations, and demands of the citizens!

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Quickly meet citizens' expectations.
Don't Let There Be Any Unresolved Problem!
Don't Let There Be Any Unresolved Problem!

Correct and effective support provided by the municipalities to citizens is a key point in improving the citizens’ quality of life and animal friends living in that region. We have 2 basic solutions to help this key point:

  • With Tegsoft CRM support, you can quickly view the call history of the citizens reaching you and offer quick solutions
  • Welcome the citizen by name and surname with the TTS feature. Show that you know them!
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Excellent Municipal Support!

Be accessible anytime and anywhere with the alternative communication channels you offer to your citizens who want to reach you.
Support through your e-mail, SMS, Social Media, and Webchat channels.
With Tegsoft solutions:
Be the number one in increasing satisfaction with automatic callbacks for citizens who couldn’t reach the Contact Center! Also, inform citizens about upcoming culture and art events with automatic outgoing calls. Contribute to the development of your city!

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Excellent Municipal Support!
Kill Two Birds with One Stone
Kill Two Birds with One Stone

Provide your services from a single center and increase the efficiency of the call center!
 

How can that be done?
With the special IVR software developed by Tegsoft, citizens can easily request or make operations such as Application Monitoring, Tax Debt Inquiry, and Tax Debt Payment. As a result, you can provide that to the citizens who try to reach you and carry out all the transactions they need.

Tegsoft offers you systems integration that you can use to make your call center more efficient!

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Recommended products for the municipality sector

Inbound Agent Plan

Inbound Agent Plan

It plays a leading role in Customer Relationship Management for every business sector

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Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel

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Choose your plan

Text Based

Customer Services Team 
  • CheckWebchat 
  • CheckWhatsApp Bussines, Facebook Messenger and Instagram DM Integration
  • CheckSMS
  • CheckE-Mail
  • CheckChat Reporting
  • CheckCRM
     

$29

Agent / Month
GET STARTED

Inbound

Customer Services Team
  • CheckInbound Call Management
  • CheckAdvanced Agent & Queue Reports
  • CheckInstant Monitoring Panel (Status Panel)
  • CheckEmbedded Webphone and Integrated CRM
  • CheckAdvanced IVR
  • CheckVoice Recorder - Voice Mail
    CheckVPOS – Credit Card Payment
     

$59

Agent / Month
GET STARTED

Outbound

Tele- Sales Teams
  • CheckPreview, Progressive ve Predictive Dialer
  • CheckEmbedded Webphone and Integrated CRM
  • CheckAdvanced Agent & Campaign Reports
  • CheckAdvanced IVR
  • CheckVoice Recorder - Voice Mail
  • CheckCampaign Management & Reports
    CheckVPOS – Credit Card Payment
     

$59

Agent / Month
GET STARTED

Blended

Customer Services & Tele-Sales Teams​
  • CheckINBOUND all features
  • CheckOUTBOUND all features








  •  

$69

Agent / Month
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Omnichannel

360 Degree Customer Experience
  • CheckBLENDED all features
  • CheckTEXT BASED all features
  • CheckRequirements Management
  •  




  •  

$99

Agent / Month
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COMPARE THE PLANS
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.

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Testimonials

Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 

Alev Yalçın

Call Center Supervisor - Bilge Adam

Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 

Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

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Testimonail Img 1 1

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.

Serkan Özden

Telephony Engineer - Atos

Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.

Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.

Volkan Atbaş

Head of Operation - Vektör Teknoloji

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