The main thing needed for quality service is, as mentioned above, communication; here is great news about this communication.
With the power of Tegsoft’s communication infrastructure, respond quickly to the needs, expectations, and demands of the citizens!
Correct and effective support provided by the municipalities to citizens is a key point in improving the citizens’ quality of life and animal friends living in that region. We have 2 basic solutions to help this key point:
Be accessible anytime and anywhere with the alternative communication channels you offer to your citizens who want to reach you.
Support through your e-mail, SMS, Social Media, and Webchat channels.
With Tegsoft solutions:
Be the number one in increasing satisfaction with automatic callbacks for citizens who couldn’t reach the Contact Center! Also, inform citizens about upcoming culture and art events with automatic outgoing calls. Contribute to the development of your city!
Provide your services from a single center and increase the efficiency of the call center!
How can that be done?
With the special IVR software developed by Tegsoft, citizens can easily request or make operations such as Application Monitoring, Tax Debt Inquiry, and Tax Debt Payment. As a result, you can provide that to the citizens who try to reach you and carry out all the transactions they need.
Tegsoft offers you systems integration that you can use to make your call center more efficient!
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.
With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
Call Center Supervisor - Bilge Adam
Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
Çiğdem Işık Yeşiltepe
Call Center Supervisor - Tam Faktoring
Testimonail Img 1 1
With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.
Telephony Engineer - Atos
We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.
After Sales Services and Technical Service Responsible - Pilsan Plastik
Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Head of Operation - Vektör Teknoloji