Our
Municipality

References

Our
Municipality

References

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Municipalities are considered successful as long as they can provide quality services to citizens

Quickly meet citizens' expectations.

The main thing needed for quality service is, as mentioned above, communication; here is great news about this communication.

With the power of Tegsoft’s communication infrastructure, respond quickly to the needs, expectations, and demands of the citizens!

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Don't Let It Be There Unresolved Problem!
Don't Let It Be There Unresolved Problem!

Correct and effective support provided by the municipalities to citizens is a key point in improving the citizens’ quality of life and animal friends living in that region. We have 2 basic solutions to help this key point:

  • With Tegsoft CRM support, you can quickly view the call history of the citizens reaching you and offer quick solutions
  • Welcome the citizen by name and surname with the TTS feature. Show that you know them!
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Excellent Municipal Support!

Be accessible from anywhere at anytime with the alternative communication channels you offer to your citizens who want to reach you.
Support through your e-mail, SMS, Social Media, and Webchat channels.
With Tegsoft solutions:
Be the number one in increasing satisfaction with automatic callbacks for citizens who couldn’t reach the Contact Center! Also, inform citizens about upcoming culture and art events with automatic outgoing calls. Contribute to the development of your city!

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Excellent Municipal Support!
Kill Two Birds with One Stone
Kill Two Birds with One Stone

Provide your services from a single center and increase the efficiency of the call center!
 

How can that be done?
With the special IVR software developed by Tegsoft, citizens can easily request or make operations such as Application Monitoring, Tax Debt Inquiry, and Tax Debt Payment. As a result, you can provide that to the citizens who try to reach you and carry out all the transactions they need.

Tegsoft offers you systems integration that you can use to make your call center more efficient!

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Recomended products for municipality sector

Inbound Agent Plan

Inbound Agent Plan

It plays a leading role in Customer Relationship Management for every business sector

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Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel

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Choose your plan

Inbound Agent

Customer Services Team
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  • CheckEmbedded Webphone
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Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners

Testimonials

 Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 


Alev Yalçın

Call Center Supervisor - Bilge Adam

 Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Testimonail Img 1 1

Testimonail Img 1 1

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

 Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji