TEGSOFT INTEGRATIONS

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You can receive WhatsApp & Facebook Messenger Calls via Tegsoft Web Chat!

 

 

CUSTOMER EXPERIENCE WITH WHATSAPP INTEGRATION.

Instant coffee, instant noodles, and instant messaging, can you see the connection between these 3? We are in an age wherein we want things to happen INSTANTLY. So, how can you connect with a generation that is impatient and waiting to be serviced at any given time? We have just the solution for you!

 
Interactive WHATSAPP HAS MORE THAN 1 BILLION USERS.
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Use Whatsapp Fully Integrated with Your Contact Center

Tegsoft’s integrated systems will make your life easier.
Thank to Tegsoft’s WhatsApp integration, your agents can handle and process both voice calls, webchat calls, and WhatsApp calls on just one screen!

 

 

Your Customers Who Reaches You Via Whatsapp Can Easily Communicate With Your Agent

This integration enables you to generate your reports on a single system. How many calls did your agent receive and from which platforms during the day? You can access all of them on a single report! Manage your call traffic from all channels integrated!

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According To Forrester, 67% Of Companies Believe Social Customer Service Is The Most Pressing Short-term Priority For The Contact Center. You Can Quickly Respond To Every Request From Your Customers!

With Facebook Messenger, one of the most popular messaging applications there is today, your customers can communicate with you instantly. You can quicky respond to every customers’ requests! With 1.3 billion user globally, Facebook Messenger is one of the most popular social media applications.

You Can Be Accessible At Any Time

By integrating this platform into your business, you can accessible all the time. Your customers can now chat with your brand just like when they chat with their loved ones or friends. With our omnichannel feature, you can manage calls from all of your channels on a single agent screen. This allows you to receive calls from Facebook Messenger from a single agent screen without having to switch between different tabs and applications.

 
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How Does It Work?

Your customers contact you via Facebook Messenger, while your agents respond to their chat via the webchat screen. It is so easy to serve your customers through the channel they prefer.

See other Tegsoft Integrations

CTI & CRM 

We have ready-made integrations with know brands. We also have a wide range of APIs for any 3rd party CRM integrations.

salesforce
Zendesk
Microsoft Dynamics CRM
SAP

PBX SYSTEMS

Our systems works alone as a combined PBX and communication platform. You can also integrate our system with your current PBX.

 

avaya
lg
Cisco
Umıfy
Alcatel

IP PHONES

You have the option of choosing physical IP phones among a wide range of integrated models. Or, you can use our embedded webphone, instead.

 

CISCO
Fanvil
Huawei
Grandstream
Panasonic
Polycom
snom
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LG
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TECH STACK

We use state-of-the-art technologies.

 

Stripe
Subversion
ak
acapela
apache
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IBM Bluemix
IBM DB2
IBM Watson
Java
Jnoss
Nagios