Our
Energy

References

Our
Energy

References

Energy Ref Img 1
Energy Ref Img 2
Energy Ref Img 3

The important thing for your customers is that you're there when they want to reach you. With Tegsoft, you can only serve your customers from one click away

Uninterrupted access

In this industry, it is important to provide high-quality service along with excellent and uninterrupted customer service

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Right communication solutions
Right communication solutions

Like in any other industries, customers in the energy sector have questions or problems that need to be solved quickly. It is possible to address these questions or problems with the right communication solutions that Tegsoft offers.

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Be accessible!

Because of the power, gas, or water interruptions that affect many people and the energy industry itself, call traffic will be high. At this point, it is very important to ensure accessibility and return quickly to complaints.
Tegsoft is here to unlock new solutions!

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Be accessible!
Put your customer at the center of your business!
Put your customer at the center of your business!

With Tegsoft solutions:

  • Inform electricity, gas or water interruptions easily. When a planned interruption will occur, make calls to your customers via IVR. Also, you can inform them via SMS!
  • Prioritize queues for calls that come from emergency notification lines. Interfere in case of emergency.
  • Your customer who reaches your contact center can perform subscription transactions without going to the institution.
  • They can make payments with credit cards via Vpos over IVR.
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Recommended products for energy sector

Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel.

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Omnichannel Agent Plan

Omnichannel Agent Plan

Customers also can communicate with the company such as SMS, Email, Webchat, and Social Media.

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Choose your plan

Inbound Agent

Customer Services Team
  • CheckAgent and Queue Management
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Agent & Queue Report
  •  

 

 

Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners

Testimonials

 Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 


Alev Yalçın

Call Center Supervisor - Bilge Adam

Kerem Erkmen

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?


Kerem Erkmen

E-Commerce Manager - Lufian

 Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

 Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji