It is now much easier to achieve customer satisfaction with the right communication solutions of Tegsoft.
Customer-oriented service and being accessible make you different from your competitors.
Customers want to follow the process of purchasing products or services and know that they are part of this process. A loyal customer in the financial sector means everything. Banking customers rarely want to change the bank they get their services from. For this reason, how much you provide customer satisfaction is much more important than ever
Branding is of great importance in the financial sector. Your brand needs to be consistent between the support it provides across all channels and the customer service it provides.
With Omnichannel contact center solutions, you can deliver all your services from a single platform!
With Tegsoft Omnichannel contact center solutions:
Follow the customer journey seamlessly from beginning to end. Continue your customer’s communication with you through the channel your customer want.
Enjoy the trustworthy and accessible image of your company while gaining happy customers with your personalized service
We know how important data security and data protection is. Tegsoft takes the security audits of Mastercard and Visa twice a year and
carefully consider the precautions against new threats, then implement them quickly
When your customers reach you, they can follow the instructions on the IVR to take any action. They can make invoice payments, get information about what they demand or get live support by connecting to an agent.
With CRM, your agents can track who your customers are and what they need thanks to their search history. With the personalized service they offer to the customer, they perform their transactions in a short time.
Thanks to VPOS, your customer can perform credit card transactions over the phone while having a phone call with your agent. People can pay for the product and service they have received by clicking via IVR.
Communicate with your customers by making campaign calls and keep them informed of your new campaigns
It plays an important role in both Customer Service and Marketing Channel.GET STARTED
Customers also can communicate with the company such as SMS, Email, Webchat, and Social Media.GET STARTED
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.
With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
Call Center Supervisor - Bilge Adam
The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?
E-Commerce Manager - Lufian
Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
Çiğdem Işık Yeşiltepe
Call Center Supervisor - Tam Faktoring
With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.
Telephony Engineer - Atos
We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.
After Sales Services and Technical Service Responsible - Pilsan Plastik
Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Head of Operation - Vektör Teknoloji