Branding is of great importance in the financial sector. Your brand needs to be consistent between the support it provides across all channels and the customer service it provides.

With Omnichannel contact center solutions, you can deliver all your services from a single platform!

With Tegsoft Omnichannel contact center solutions: 

Follow the customer journey seamlessly from beginning to end. Continue your customer’s communication with you through the channel your customer want.
Enjoy the trustworthy and accessible image of your company while gaining happy customers with your personalized service

When your customers reach you, they can follow the instructions on the IVR to take any action. They can make invoice payments, get information about what they demand or get live support by connecting to an agent.

With CRM, your agents can track who your customers are and what they need thanks to their search history. With the personalized service they offer to the customer, they perform their transactions in a short time.

Thanks to VPOS, your customer can perform credit card transactions over the phone while having a phone call with your agent. People can pay for the product and service they have received by clicking via IVR.

Communicate with your customers by making campaign calls and keep them informed of your new campaigns