Our
Finance

References

Our
Finance

References

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The digitalizing world and changing customer expectations can further increase competition.

Loyal customer

It is now much easier to achieve customer satisfaction with the right communication solutions of Tegsoft.
Customer-oriented service and being accessible make you different from your competitors.
Customers want to follow the process of purchasing products or services and know that they are part of this process. A loyal customer in the financial sector means everything. Banking customers rarely want to change the bank they get to serve. For this reason, how much you provide customer satisfaction is much more important than ever

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Discover the power of the Omnichannel contact center
Discover the power of the Omnichannel contact center

Branding is of great importance in the financial sector. Your brand needs to be consistent between the support it provides across all channels and the customer service it provides.

With Omnichannel contact center solutions, you can deliver all your services from a single platform!

With Tegsoft Omnichannel contact center solutions: 

Follow the customer journey seamlessly from beginning to end. Continue your customer’s communication with you through the channel your customer want.
Enjoy the trustworthy and accessible image of your company while gaining happy customers with your personalized service

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We are Good at Data Security

We know how important data security and data protection is. Tegsoft takes the security audits of Mastercard and Visa twice a year and
carefully consider the precautions against new threats, then implement them quickly

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We are Good at Data Security
Meet Our Industry-Specific Solutions

When your customers reaches you, they can follow the instructions on the IVR to take any action. They can make invoice payments, get information about what they demand or get live support by connecting to an agent.

With CRM, your agents can track who your customers are and what they need thanks to their search history. With the personalized service they offer to the customer, they perform their transactions in a short time.

Thanks to VPOS, your customer can performing credit card transactions over the phone while having a phone call with your agent. People can pay for the product and service they have received by clicking via IVR.

Communicate with your customers by making campaign calls and keep them informed of your new campaigns

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Recomended products for Finance sector

Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel.

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Omnichannel Agent Plan

Omnichannel Agent Plan

Customers also can communicate with the company such as SMS, Email, Webchat, and Social Media.

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Choose your plan

Inbound Agent

Customer Services Team
  • CheckAgent and Queue Management
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Agent & Queue Report
  •  

 

 

Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners

Testimonials

 Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 


Alev Yalçın

Call Center Supervisor - Bilge Adam

Kerem Erkmen

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?


Kerem Erkmen

E-Commerce Manager - Lufian

 Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

 Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji