Outbound Contact Center

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Explore Tegsoft Outbound Contact Center: for maximizing the effectiveness of Tele-Sales and Tele-Marketing Campaigns.

Outbound Contact
Center Services

Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Companies Prefer Using Automated Call Campaigns To:
  • Provide information on new products and services,
  • Conduct Customer Satisfaction surveys for feedback collections,
  • Run personalized call campaigns for the group of customers, and
  • Manage customer information, and remind debts.
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Expectations From Outbound Contact Center For Automated Call Campaigns

Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).

Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness

 

Features That Companies Expecting For Campaign Management

  • provide information on new products and services,
  • conduct Customer Satisfaction surveys for feedback collections,
  • run personalized call campaigns for the group of customers, and
  • manage customer information, and remind debts.
  • easily upload campaign data,
all necessary customer data on agent’s desktop popped-up during the call,
  • creating campaign result categories and reporting result codes,
  • campaigns and agent assignments easily managed, and
  • real-time campaign call monitoring
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Outbound Contact Center Agent Package Features

 

To help companies provide excellent call center experience to their customer, we offer the following features with our Outbound Contact Center Agent Package:

  • Easy accessibility with the web-based Call Center Interface
  • Working flexibility anywhere
  • One screen Call Management with integrated Webphone
  • Alarm mails to ease management
  • Agent activity management and reporting
  • Uploading Excel file data either dynamically or through web
  • Running automated call campaigns through agents or IVR


 

 

3rd Party Software Integrations And Embedded TegsoftCRM Features

Tegsoft’s Outbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application. 
TegsoftCRM performs the following operations: 

  •  Integrated and configured CRM
  • Opportunity to increase customer satisfaction with the caller identification feature
  • Managing the projects or the customers by grouping customers
  • Customer-based, specialized call campaigns
  • Able to access customer’s call history
  • Creating specified activties for the customer
  • Interpret and conduct surveys
Besides these Inbound Contact Center Agent Package features, we also offer:
  • Easily scaleing from 1 Agent to 100
  • Quick installation
  • Remote access and management options
 

 

Customer Review

In the animal life branch, you must intervene as soon as possible, and the damage report is mutually confirmed by the expert immediately. We were managing this operation manually by two Representatives. This manual routing was causing delays in detecting damage.

Group Director, Information Systems and Digital Solutions, TARSİM Agricultural Insurance Pool

Services

EDUCATION

EDUCATION

We provide  E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.

SUPPORT

SUPPORT

Tegsoft Knowledge Base  has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future  Business Partners.

 

 

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.