Contact Center Software | Cloud Contact Center

Our
Global

References

Our Global References

CCI
BKT
Max Royal
Sixt Rent a Car
CGV
Contact Center Software | Cloud Contact Center

CUSTOMER EXPERIENCE

Obtain the best contact with customers and prospects

In today’s fast-paced and digitized world, customer loyalty is not based solely on a company’s prices or products like the old times. It’s the experience that makes all the difference in the world for your customers.

This is what makes us very different from our competitors.
 

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Obtain the best contact with customers and prospects
“Data will talk if you’re willing to listen to it.”

REPORTING & ANALYTICS

“Data will talk if you’re willing to listen to it.”

-Jim Bergeson -

It’s possible to reach an in-depth information about your contact center using Tegsoft’s detailed reporting and analysis tools. Get down to business and improve both your contact center’s efficiency and performance! With our Contact Center Analysis results, you can -

  • Find out the problems your contact center is currently facing,
  • Reduce your costs,
  • Improve your company’s service quality,
  • Assess your agent’s performance and increase their motivation
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CONTACT CENTER MANAGEMENT

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.

-Antoiné de Saint-Exupery –

Tegsoft gives you the best contact center experience with its all-in-one solution. We are up-to-date with all the new trends in the communication world. Additionally, we will make sure to keep you one step ahead of your competitors by upping our efforts to innovate and develop our products in this ever-changing environment. Remember: your happiness is our priority!
 

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Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
Secure your business with Tegsoft Cloud

EVERYTHING IS ON CLOUD

Secure your business with Tegsoft Cloud

For your contact centers to handle high volumes of call traffic, it is a must to secure a true enterprise cloud. Not only does this maximize and enable the flexibility of your workforce, but it also helps your company meet customer satisfaction goals with its tremendous integration capabilities. And, with that, we bring to you our proudly-built Cloud services on IBM cloud!

READ MORE ABOUT IBM CLOUD

Looking for on-prem? SEE OTHER OPTIONS

Integrations

We have a wide range of integration capability with our rich-set of APIs.
And it's not just for applications, we have integrations with PBX systems and IP Phones.

SEE ALL INTEGRATIONS

Testimonials

Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.


Alev Yalçın

Call Center Supervisor - Bilge Adam

Kerem Erkmen

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?


Kerem Erkmen

E-Commerce Manager - Lufian

Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Serkan Özden

With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş

Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji

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Tegsoft Telescope App

It is an easy-to-use app mobile app that is designed to monitor real-time calls for Tegsoft Contact Center users. By using our Tegsoft Telescope App, it enables you to track the current status of your contact center anytime and anywhere.

Download on the

App Store

GET IT ON

Google Play

Why to choose Tegsoft

Top 3 reasons

Omnichannel  Customer Journey
Omnichannel Customer Journey

We cover all your communication needs through voice, webchat, email, messaging apps, and social media channels.

Integration Amenities
Integration Amenities

We know the power of data. Therefore, we provide to you a wide range open APIs for any 3rd party software integrations.

Passion for Innovation
Passion for Innovation

We are a passionate team who innovate relentlessly and are very proud to do it together with our customers.

See what we have

Customers

583

Customers

Agent

15500

Agent

Extentions

29000

Extentions

Business Partners

127

Business Partners

Product Family

Explore Tegsfot Contact Center products, for providing excellent Customer Experience

Packs

In today’s communication-heavy world, the Inbound Contact Center plays a leading role in Customer Relationship Management for every business sector.

READ MORE ABOUT INBOUND PRODUCT

Packs

The Outbound Contact Center – an important marketing channel – is what companies need and often use to reach their current and potential customers.

READ MORE ABOUT OUTBOUND PRODUCT

Packs

The Blended Contact Center plays an important role in both
Customer Service and Marketing Channel.
 

READ MORE ABOUT OUTBOUND PRODUCT

Packs

By using the Omnichannel Contact Center, companies can provide a voice channel that customers can contact them with. But that is not all! Customers also have the option to communicate with the company through other channels more accessible for them such as SMS, Email, Webchat, and Social Media platforms.

 

READ MORE ABOUT OMNICHANNEL PRODUCT

Choose your plan

All our plans have these features by default for free!

  • CheckTegsoftCRM Features
  • CheckReady Made Integrations & APIs
  • CheckVoice Recording, Reporting and Analysis
  • CheckVoice Mail
  • CheckAdvanced Reporting
  • CheckAdvanced IVR Features
  • CheckOnline Education 
  • CheckOnline Support

Inbound Agent

Customer Services Team
  • CheckAgent and Queue Management
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Agent & Queue Report
  •  

 

 

Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners

If you need, Just drop us a line.