In today’s fast-paced and digitized world, customer loyalty is not solely based on a company’s prices or products like the old times. It’s the experience that makes all the difference in the world for your customers.
This is what makes us very different from our competitors.
-Jim Bergeson -
It’s possible to reach an in-depth information about your contact center using Tegsoft’s detailed reporting and analysis tools. Get down to business and improve both your contact center’s efficiency and performance! With our Contact Center Analysis results, you can:
-Antoiné de Saint-Exupery –
Tegsoft gives you the best contact center experience with its all-in-one solution. We are up-to-date with all the new trends in the communication world. Additionally, we will make sure to keep you one step ahead of your competitors by upping our efforts to innovate and develop our products in this ever-changing environment. Remember: your happiness is our priority!
For your contact centers to handle high volumes of call traffic, it is a must to secure a true enterprise cloud. Not only does this maximize and enable the flexibility of your workforce, but it also helps your company meet customer satisfaction goals with its tremendous integration capabilities. And, with that, we bring to you our proudly-built Cloud services on IBM cloud!
We have a wide range of integration capability with our rich-set of APIs.
And it's not just for applications; we also have integrations with PBX systems and IP Phones.
With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
Call Center Supervisor - Bilge Adam
The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?
E-Commerce Manager - Lufian
“Thanks to Tegsoft’s powerful reporting feature, we can take different reports on different breaks. This way, we can easily make analyzations in our call center”.
Çiğdem Işık Yeşiltepe
Call Center Supervisor - Tam Faktoring
With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.
Telephony Engineer - Atos
We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.
After Sales Services and Technical Service Responsible - Pilsan Plastik
Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Head of Operation - Vektör Teknoloji
It is an easy-to-use app mobile app that is designed to monitor real-time calls for Tegsoft Contact Center users. By using our Tegsoft Telescope App, it enables you to track the current status of your contact center anytime and anywhere.
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Top 3 reasons
We cover all your communication needs through voice, webchat, email, messaging apps, and social media channels.
We know the power of data. Therefore, we can provide you a wide range open APIs for any 3rd party software integrations.
We are a passionate team who innovate relentlessly and are very proud to do it together with our customers.
All our plans have these features by default for free!
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.