Inbound Contact Center

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Explore Tegsoft Inbound Contact Center:
For the provision of excellent Customer Experience.

Inbound Contact
Center Services

In today’s communication-heavy world, in every business sector, Inbound Contact Center has a leading role in Customer Relations Management.

Customers prefer to get service through Contact Centers to:
  • get information on a product or service they wish to purchase,
  • buy the said product or service, and
  • file a complaint or the likes for the service/product they have purchased.
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Expectations from the Inbound Contact Center for Customer Satisfaction and Customer Loyalty

Inbound Contact Centers open the windows to the outside world for companies. They play a significant role in providing both Customer Satisfaction and Customer Loyalty. Therefore, the service quality of an Inbound Contact Center is as important as the quality of the product or services that companies offer.

Inbound Contact Center Package Features

To better help companies provide an excellent contact center experience to their customer, Tegsoft offers the following Inbound Contact Center Agent Package Features:

  • Working flexibility anywhere
  • One screen Call Management with integrated Webphone
  • Alarm mails to ease management
  • Agent activity management and reporting
  • Managing manual outbound calls
  • Monitoring call process, reporting, and elaborating waiting calls
  • Using the software in one screen with the help of extended integrated features
  • Controlling call traffic instantly by the use of a status bar
  • Voice Recordings and Voice Analysis
  • IVR Features

This also includes basic PBX Features and 500 IP Phone Subscriber License

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Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features

Tegsoft’s Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.

Tegsoft CRM performs the following operations: 
 

  • Integrated and configured CRM
  • Opportunity to increase customer satisfaction with the caller identification feature
  • Managing the projects or the customers by grouping customers
  • Customer-based, specialized greeting and queue management (VIP Customer Feature)
  • Able to access customer’s call history
  • Creating specified activities for the customer
  • Interpret and conduct surveys
Besides these Inbound Contact Center Agent Package features, we also offer:

•  Easy scaling from 1 Agent to 100
•  Quick installation
•  Remote access and management options

 

 

Customer Review

Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these create satisfaction for the customer, they feel special, and this provides us with repeat customers.

Sales and Customer Supervisor, TOURISTICA Tourism Company

Services

EDUCATION

EDUCATION

We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.

SUPPORT

SUPPORT

Tegsoft Knowledge Base  has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future  Business Partners.

 

 

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.