Inbound | Contact Center Software | Cloud Contact Center

Inbound Contact
Center Services

In today’s communication-heavy world, in every business sector, Inbound Contact Center has a leading role in Customer Relations Management.

Customers prefer to get service through Contact Centers to:

get information on a product or service they wish to purchase,
buy the said product or service, and
file a complaint or give a compliment for the service/product they have purchased.

Expectations from the Inbound Contact Center for Customer Satisfaction and Customer Loyalty

Inbound Contact Centers open the windows to the outside world for companies. They play a significant role in providing both Customer Satisfaction and Customer Loyalty. Therefore, the service quality of an Inbound Contact Center is as important as the quality of the product or services that companies offer.

Inbound Contact Center Package Features

To better help companies provide an excellent contact center experience to their customer, Tegsoft offers the following Inbound Contact Center Agent Package Features:

Working flexibility anywhere
One screen Call Management with integrated Webphone
Alarm mails to ease management
Agent activity management and reporting
Managing manual outbound calls
Monitoring call process, reporting, and elaborating waiting calls
Using the software in one screen with the help of extended integrated features
Controlling call traffic instantly by the use of a status bar
Voice Recordings and Voice Analysis
IVR Features

This also includes basic PBX Features and 500 IP Phone Subscriber License

Integrations for 3rd Party Softwares and Embedded TegsoftCRM Features

Tegsoft’s Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.

Tegsoft CRM performs the following operations:

Integrated and configured CRM
Opportunity to increase customer satisfaction with the caller identification feature
Managing the projects or the customers by grouping customers
Customer-based, specialized greeting and queue management (VIP Customer Feature)
Able to access customer’s call history
Creating specified activities for the customer
Interpret and conduct surveys

Besides these Inbound Contact Center Agent Package features, we also offer:

• Easy scaling from 1 Agent to 100
• Quick installation
• Remote access and management options

Customer Review

Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these create satisfaction for the customer, they feel special, and this provides us with repeat customers.

Sales and Customer Supervisor, TOURISTICA Tourism Company

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Services

EDUCATION

We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.

SUPPORT

Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.

CONTACT CENTER PRODUCTS

INDUSTRIAL SOLUTIONS