About Tegsoft

The one-way “call” phenomenon that started with “Hello” in this very rapidly changing and developing market turned into a multi-channel, very capacious structure today.

We believe that; a properly designed Contact Center software is the key for a functioning accurately Contact Center. A properly functioning Contact Center is an important source of income for the organization and also a symbol for reputation.

Tegsoft was established in 2008 as a Telecommunication Software Development Company which focuses on developing IP PBX and Contact Center products.The need goes far beyond just managing the incoming call or providing services through outbound calls. Contact Centers today are multi-channel communications points that deliver increasing sales performance, where web-based search and chat applications are managed using SMS-text, fax, email and social media channels. The important thing here is that the system can be managed as a customer-focused, time-and-space independent and solution-oriented contact point. Unlike many international Call Center developer companies, Tegsoft has been providing web-based solutions in a modular structure from the very first beginning of development process.

In 2015, CIO Review Magazine searched for Call Center technology solution provider technology companies in a vast territory covering Europe, America and the Middle East. We are very proud to share that, Tegsoft was elected as one of the 20 Most Promising Contact Center Providers among over 500 companies with its innovative technologies and unrivaled customer experience.Today, as Tegsoft, we are a leader in Web Based Call Center Software Provider with a local market share of 60%. We have been working for 9 years only and only focusing on R&D. We are raising our overseas market targets each year and exporting “software” by the help of 25-language support and strong strategic partnerships.

Why Tegsoft?

To become a point of contact which is:
• Customer focused
• Working independently from time and space
• Providing solutions based on productivity.

Our expertise:
Focusing R&D to develop innovative solutions according to the new trends in Contact Centers Our Power: Technological Infrastructure
The infrastructure of Tegsoft products is prepared by choosing the most updated technologies and products.
With the goal of providing high quality, hardware-independent structure; Tegsoft uses IBM DB2 as database, CentOS as Operating System and Enterprise Java as
software development platform in its products.

Our Purpose: To make the right investment and ensure business continuity
Tegsoft delivers its products through trained and experienced authorized business partners. They are regularly trained in order to provide quality service with the aim of high customer satisfaction during the sales and after-sales service period.

Our difference: Extensive network and sectoral expertise
Integration with national and international brands Tegsoft has an extensive sales and support network with Authorized Business Partners and over Authorized Sales Partners,

• 15+ Sectors

• 700+ Customers

• 45.000+ Agents

• 52.000+ IP PBX Extensions

• In a day, Manages over 2.000.000 call traffic

As Tegsoft Call Center product TegsoftCC works with TegsoftPBX infrastructure, it can work integrated with Avaya, Nortel, Cisco, Siemens, LG-Ericsson, and Microsoft Skype for Business PBXs.

Global Office Established

South Africa

Tegsoft Cloud Contact Center

Tegsoft CCaaS on IBM
Cloud Infrastructure

Global Offices Established
Dubai, UAE
Delaware, USA

TegsoftSIP

Tegsoft Native SIP Server
Infrastructure

Appliance Carrier Products Released

IBM Power8 Server Architecture
1M Extention/Server
1K Agent/Server

Most Promising
Contact Center Technology
Solution Provider
Elected as one of 20 Most
Promising Contact Center
Solution Provider among 500+
Companies in Global

Appliance SMB Released

Appliance IP PBX System
Production for SMBs

First Export

Azerbajian Azarsu
Contact Center

Enterprise Product
Released

TegsotPBX IP PBX
TegsoftCC Contact Centerssimos porro.

TEGSOFT
Established

Tegsoft TOBE
Framework Development

See what we have

Customers

701

Customers

Agent

15500

Agent

Extentions

29000

Extentions

Business partners

127

Business partners

Meet the Tegsoft Team

Tuba Gürsoy

Tuba Gürsoy

Co-founder | CEO

For the success of the companies, the key is making people feel happy in every interaction with the company. So our primary goal is to design and deliver tools for making people happy.

Eray Gürsoy

Eray Gürsoy

Co-founder | CTO

I am here to make sure, people get the most out of Tegsoft Solution and happy with the result.

Mauro Ronci

Mauro Ronci

Head Of Sales

I am here to help our customers improve their business.

Angelo Major

Angelo Major

General Manager | Tegsoft Africa

I am a people's person, who loves engaging customers and I am absolutely fanatical about creating and delivering exceptional customer experiences.

Levent Sağıroğlu

Levent Sağıroğlu

Tegsoft Academy General Manager

I am here to check up on the necessary technological developments that will facilitate the learning processes of people using the Tegsoft Contact Center product

Ersin Caglar

Ersin Caglar

Leader, Enterprise Solutions

I am here to make a difference.

Elif Aksu

Elif Aksu

Sales Manager

Do you need a contact center solution?
I am here for serving a suitable solution, based on your demands;
so you will get the best customer experience.

Ayşegül Topal

Ayşegül Topal

Operation Manager

Calm down and just let me know. I'm here for your sentences ending with a question mark.

Cankat Yağız

Cankat Yağız

Pre-sales Engineer

Would you like to speak out your requirements and want to be understood? I am ready to listen and provide the most suitable solution.

Rıza Yanık

Rıza Yanık

Pre-sales Support Engineer

I'm here to create the most accurate solution scenario and successfully finalize your projects.

Güleser Köse

Güleser Köse

Digital Sales Specialist

I am here to hear your demand whatever they may be.

Ayşe Nur Efşan Bahçıvan

Ayşe Nur Efşan Bahçıvan

Digital Sales Specialist

I am here to conduct market research and share findings wit the tegsoft team.

Banu Tiran

Banu Tiran

Education Coordinator

I'm here to help you use the product effectively and correctly.

A. Cömert Özen

A. Cömert Özen

UI/UX Designer

Tegsoft says, “It’s not just a call for us” and I say, “It’s not just a design for me”. I design a whole life experiecne for you.

Diren Selimoğlu

Diren Selimoğlu

Content Writer & Design Consultant

I always set the right sentences, look at the right pictures and admire the right designs.

Hıdır Yücel Kılıç

Hıdır Yücel Kılıç

Technical Content Developer

I am here to tell you all the options Tegsoft offers to you.

Ian Guenn Y. Tayao

Ian Guenn Y. Tayao

Content Writer

I am here with the purpose of reaching the people through the power of digital writing.

Emre Aydın

Emre Aydın

Software Engineer

I always write code to solve problems and fix errors. I am having fun doing these. Making you happy is the best part of this job.

Erdem Görücü

Erdem Görücü

Software Engineer

What can be done with just two numbers (0,1)? I'm here to show you this.

Erdem Ürüt

Erdem Ürüt

Software Engineer

I’m the guy who uses google efficiently and turns coffee into software.

Esra Geneci

Esra Geneci

Test Engineer

To increase customer happiness, it is important to test the products. I am the person who does this job!

Nazmiye Tufan

Nazmiye Tufan

Software Support Engineer

I am ready to share the best advice on 'why, how, what' questions in the software.

Utku Özcan

Utku Özcan

Software Support Engineer

Encountering an unexpected problem about your software? Just let me know and I’ll make sure to fix it before anyone else having noticed it.

Mehdi Nourollah

Mehdi Nourollah

Mobile Engineer

I’m the Pocket Magician. You wanna see a trick? Then use your App Store and download our Application to see it.

Canan Açıkgöz

Canan Açıkgöz

Pre Accounting Specialist

I am here to organize and maintain financial records about the tegsoft company.

 
 
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