The one-way “call” phenomenon that started with “Hello” in this very rapidly changing and developing market turned into a multi-channel, very capacious structure today.
Tegsoft was established in 2008 as a Telecommunication Software Development Company which focuses on developing IP PBX and Contact Center products.The need goes far beyond just managing the incoming call or providing services through outbound calls. Contact Centers today are multi-channel communications points that deliver increasing sales performance, where web-based search and chat applications are managed using SMS-text, fax, email and social media channels. The important thing here is that the system can be managed as a customer-focused, time-and-space independent and solution-oriented contact point. Unlike many international Call Center developer companies, Tegsoft has been providing web-based solutions in a modular structure from the very first beginning of development process.
In 2015, CIO Review Magazine searched for Call Center technology solution provider technology companies in a vast territory covering Europe, America and the Middle East. We are very proud to share that, Tegsoft was elected as one of the 20 Most Promising Contact Center Providers among over 500 companies with its innovative technologies and unrivaled customer experience.Today, as Tegsoft, we are a leader in Web Based Call Center Software Provider with a local market share of 60%. We have been working for 9 years only and only focusing on R&D. We are raising our overseas market targets each year and exporting “software” by the help of 25-language support and strong strategic partnerships.
To become a point of contact which is:
• Customer focused
• Working independently from time and space
• Providing solutions based on productivity.
Our expertise:
Focusing R&D to develop innovative solutions according to the new trends in Contact Centers Our Power: Technological Infrastructure
The infrastructure of Tegsoft products is prepared by choosing the most updated technologies and products.
With the goal of providing high quality, hardware-independent structure; Tegsoft uses IBM DB2 as database, CentOS as Operating System and Enterprise Java as
software development platform in its products.
Our Purpose: To make the right investment and ensure business continuity
Tegsoft delivers its products through trained and experienced authorized business partners. They are regularly trained in order to provide quality service with the aim of high customer satisfaction during the sales and after-sales service period.
Our difference: Extensive network and sectoral expertise
Integration with national and international brands Tegsoft has an extensive sales and support network with Authorized Business Partners and over Authorized Sales Partners,
• 15+ Sectors
• 700+ Customers
• 25.000+ Agents
• 52.000+ IP PBX Extensions
• In a day, Manages over 2.000.000 call traffic
As Tegsoft Call Center product TegsoftCC works with TegsoftPBX infrastructure, it can work integrated with Avaya, Nortel, Cisco, Siemens, LG-Ericsson, and Microsoft Skype for Business PBXs.
South Africa
Tegsoft CCaaS on IBM
Cloud Infrastructure
Global Offices Established
Dubai, UAE
Delaware, USA
Tegsoft Native SIP Server
Infrastructure
IBM Power8 Server Architecture
1M Extention/Server
1K Agent/Server
Most Promising
Contact Center Technology
Solution Provider
Elected as one of 20 Most
Promising Contact Center
Solution Provider among 500+
Companies in Global
Appliance IP PBX System
Production for SMBs
Azerbajian Azarsu
Contact Center
TegsotPBX IP PBX
TegsoftCC Contact Centerssimos porro.
Tegsoft TOBE
Framework Development
701
Customers
25000
Agent
52000
Extentions
127
Business partners
For the success of the companies, the key is making people feel happy in every interaction with the company. So our primary goal is to design and deliver tools for making people happy.
I am here to make sure, people get the most out of Tegsoft Solution and happy with the result.
I am here to help our customers improve their business.
I am a people's person, who loves engaging customers and I am absolutely fanatical about creating and delivering exceptional customer experiences.
I am here to check up on the necessary technological developments that will facilitate the learning processes of people using the Tegsoft Contact Center product
Calm down and just let me know. I'm here for your sentences ending with a question mark.
I am here to make a difference.
Do you need a contact center solution?
I am here for serving a suitable solution, based on your demands;
so you will get the best customer experience.
I'm here to help our customers increase their business productivity by making the most of new technologies.
Would you like to speak out your requirements and want to be understood? I am ready to listen and provide the most suitable solution.
I'm here to create the most accurate solution scenario and successfully finalize your projects.
I am here to hear your demand whatever they may be.
I am here to conduct market research and share findings wit the tegsoft team.
I’m the guy who uses google efficiently and turns coffee into software.
"Keep it simple but perfectly working." I find the most satisfaction when it is easy to use a product, while it works as expected.
What can be done with just two numbers (0,1)? I'm here to show you this.
To increase customer happiness, it is important to test the products. I am the person who does this job!
I’m the Pocket Magician. You wanna see a trick? Then use your App Store and download our Application to see it.
Tegsoft says, “It’s not just a call for us” and I say, “It’s not just a design for me”. I design a whole life experiecne for you.
I am ready to share the best advice on 'why, how, what' questions in the software.
I'm here to ensure that you live a clear and productive software experience by receiving flawless technical support.
Encountering an unexpected problem about your software? Just let me know and I’ll make sure to fix it before anyone else having noticed it.
I am here to ensure continuity and keep performance at its peak.
I'm in Tegsoft to grow and get stronger together with you in trust
I always set the right sentences, look at the right pictures and admire the right designs.
I'm here to help you use the product effectively and correctly.
It's as close as you think it is far. I'm working on eliminating the distances of the digital world.
I am the person who brings the right tools together with the right content thus you can have a pleasant and prolific learning experience. Tell me your expectations from the system; I'll find the appropriate tools and content.
I am here to tell you all the options Tegsoft offers to you.
I am here to organize and maintain financial records about the tegsoft company.
