Our
Tourism

References

Our
Tourism

References

Tourism Ref Img 1
Tourism Ref Img 2
Tourism Ref Img 3
Tourism Ref Img 4

Nowadays, people prefer the fastest communication options when they experience issues. As traveling is planned for a specific time, people want to get the support that they need in case they experience an issue or schedule change.

Customer Review

Through the TegsoftCRM, we can monitor our contact history with ease from one screen. By reporting the customer’s previous calls, whom they call, and destination info, we are well-prepared to greet our customers. Since this is satisfying for the customer, they feel special. As a result, this provides us with repeat customers.

Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company

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Integrate your CRM!
Integrate your CRM!

You can use Tegsoft’s integrated CRM features. Or, you can also integrate your own CRM. Either way, you can completely access the history of your communication with your customers. TegsoftCRM facilitates the managing of the recording process and reporting the issues related to the shipment as an activity in the transportation and logistics industry

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Get to know your customer!

Create custom activities for your customers. Take note of the things your customer loves; arrange next year’s special offers and call them; make them feel special for their vacation. As a result, your customers’ loyalty will increase. This is valid only when the business truly know – or want to know – their customers.

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Get to know your customer!
Assess customer feedback
Assess customer feedback

Conduct survey of all kinds to gain a wealth of information on your customers. Ask the NPS (Net Promoter Score) questions in your surveys.
We adpoted NPS, which measures the willingess of customers to recommend a company’s product or services to others, as compared to the other KPIs because it tracks ongoing relationships better as compared to single interactions. For this reason, we also provide a free CRM should you not have your own to keep track of your customers and free tools to measure NPS.
Get your recommendation rating directly from your customers!

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Recomended products for tourism sector

 

Inbound Agent Plan

Inbound Agent Plan

It plays a leading role in Customer Relationship Management for every business sector

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Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel

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Choose your plan

 

Inbound Agent

Customer Services Team
  • CheckAgent and Queue Management
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Agent & Queue Report
  •  

 

 

Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners

Testimonials

 Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 


Alev Yalçın

Call Center Supervisor - Bilge Adam

Kerem Erkmen

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?


Kerem Erkmen

E-Commerce Manager - Lufian

 Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

 Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji