Through the TegsoftCRM, we can monitor our contact history with ease from one screen. By reporting the customer’s previous calls, whom they call, and destination info, we are well-prepared to greet our customers. Since this is satisfying for the customer, they feel special. As a result, this provides us with repeat customers.
Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company
You can use Tegsoft’s integrated CRM features. Or, you can also integrate your own CRM. Either way, you can completely access the history of your communication with your customers. TegsoftCRM facilitates the managing of the recording process and reporting the issues related to the shipment as an activity in the transportation and logistics industry
Create custom activities for your customers. Take note of the things your customer loves; arrange next year’s special offers and call them; make them feel special for their vacation. As a result, your customers’ loyalty will increase. This is valid only when the business truly knows – or wants to know – their customers.
Conduct survey of all kinds to gain a wealth of information on your customers. Ask the NPS (Net Promoter Score) questions in your surveys.
We adopted NPS, which measures the willingness of customers to recommend a company’s product or services to others, as compared to the other KPIs because it tracks ongoing relationships better as compared to single interactions. For this reason, we also provide a free CRM should you not have your own to keep track of your customers and free tools to measure NPS.
Get your recommendation rating directly from your customers!
It plays a leading role in Customer Relationship Management for every business sector
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We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.