OMNICHANNEL CONTACT CENTER

omnichanel

Explore Tegsoft Omnichannel Contact Center, for providing omnichannel Customer Experience.

Omnichannel Contact Center Services

With the Multichannel Contact Center, companies are not only able to provide customers with voice channels; they can also communicate via SMS, Email, Webchat, and Social Media channels.
Changes in customer habits are urging contact centers to go beyond service with voice communication only.
Instead of calling the Contact Center for a service they want to receive, customers prefer to forward a request via tweet. Or, they want to get an immediate answer to their question about a product they’re reviewing on the company’s website, via Webchat Agent. They can start a conversation through Webchat session and prefer to continue over voice call where they left off. No matter what communication channel, they expect to receive information about their previous requests in the communication they perform with the Contact Center.
 

On The Other Hand...

Companies want to see and manage customer communication history, regardless of which communication channel was used.
Additionally, this is also to gather data and provide a real customer journey experience. They want to manage their customer’s comments on social media through the call center to respond as soon as possible.
They want to reach their customers as much as possible with all the available communication channels like SMS or email. They want all these channels to be managed in a collated manner by the agents.

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Omnichannel Contact Center Agent Features

To help companies provide excellent call center experience to their customer, we offer the following features with our Omnichannel Contact Center Agent Package:

  • Easy accessibility with the web-based Call Center Interface
  • Working flexibility anywhere
  • One screen Call Management with integrated Webphone
  • Alarm mails to ease management
  • Agent activity management and reporting
  • Managing manual outbound calls
  • Uploading Excel file data either dynamically or through web

 

3rd Party Software Integrations And Embedded TegsoftCRM Features

Tegsoft’s Omnicahnnel Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application. 

TegsoftCRM performs the following operations: 

  •  Integrated and configured CRM
  • Opportunity to increase customer satisfaction with the caller identification feature
  • Managing the projects or the customers by grouping customers - Customer-based, specialized call campaigns
  • Able to access customer’s call history
  • Creating specified activities for the customer
  • Interpret and conduct surveys
Besides these Inbound Contact Center Agent Package features, we also offer:
Easily scale from 1 Agent to 100
Quick installation
Remote access and management options
 
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Customer Review

Today, using technology is very important for companies, we need to take the advantages of it. Tegsoft is a quite supportive program in this regard. Tegsoft has a wide range of web services that help to integrate all the software we use. At this point, we can quickly reach out to our customers from anywhere in Turkey, who provide us with information through social media accounts, our website or different channels.

Customer Services Manager, EREN PERAKENDE

Services

EDUCATION

EDUCATION

We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.

SUPPORT

SUPPORT

Tegsoft Knowledge Base  has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future  Business Partners.

 

 

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners