Our
Healthcare

References

Our
Healthcare

References

Healthcare Ref Img 1
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We all know that there are some priorities in human life. And, health is obviously the number 1 priority! The fact that human life and welfare are at the center puts the health sector at a more sensitive point compared to the other sectors.

Make the Best Patient Experience

First, your patient contacts your institution to make an appointment beforehand. You have to remember, as a health facility, you always have to be available at first contact to build a relationship with your patient and earn his/her loyalty. Through the self-service voice channel, your patients can easily make appointments or ask for their appointment details in a snap of a finger! When they make an appointment on call, the appointment information is also by SMS or e-mail.

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Keep Patient Information Secure
Keep Patient Information Secure

With Tegsoft, keep your CRM information secured! Create a rich CRM system and facilitate communication between you and your patients. Know who your patients are and what they need. Manage patient information from only one place.
Provide faster and more efficient service when they try to reach you.

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Direct Them To The Agent Who Can Respond Quickly To Their Needs

Make your patient’s waiting time shorter with our software’s queue management features. Direct them straight to the agent who can meet their needs. Prioritize emergency calls in the queue. Remember, there is no room for errors in the health sector. Minimize error margin with our software’s queue-based prioritization.

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Direct Them To The Agent Who Can Respond Quickly To Their Needs
Make Your Patients Feel Special
Make Your Patients Feel Special

Make your patient feel special. Continue communicating with your patient after discharge. Send him/her a “take care” reminder or message. Patients prefer going to institutions they feel safe and happy with when needed. A high rate of people choose their hospitals based on the hospital’s environment – i.e., how they are treated, etc.
Let your patients recommend you to their families and friends!

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Recommended products for heathcare sector

Inbound Agent Plan

Inbound Agent Plan

It plays a leading role in Customer Relationship Management for every business

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Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel

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Choose your plan

Inbound Agent

Customer Services Team
  • CheckAgent and Queue Management
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Agent & Queue Report
  •  

 

 

Outbound Agent

Tele- Sales Teams
  • CheckPreview Dialer
  • CheckProgressive Dialer
  • CheckPredictive Dialer
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Campaign Reports

 

Blended Agent

Customer Services & Tele-Sales Teams​
  • CheckAgent and Queue Management
  • CheckPreview, Progressive and Predictive Dialers 
  • CheckAgent Screen and Dashboard 
  • CheckEmbedded Webphone 
  • CheckAdvanced Reporting 

 

Omnichanel Agent

All Channels
  • CheckBlended Agent all features
  • CheckText Messaging & Social Media
  • CheckWhatsapp Integration
  • CheckAgent Screen and Dashboard
  • CheckEmbedded Webphone
  • CheckAdvanced Reporting
Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.

Testimonials

 Alev Yalçın

With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
 


Alev Yalçın

Call Center Supervisor - Bilge Adam

Kerem Erkmen

The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?


Kerem Erkmen

E-Commerce Manager - Lufian

 Çiğdem Işık Yeşiltepe

Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
 


Çiğdem Işık Yeşiltepe

Call Center Supervisor - Tam Faktoring

Serkan Özden


With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.


Serkan Özden

Telephony Engineer - Atos

 Serkan Ardal

We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.


Serkan Ardal

After Sales Services and Technical Service Responsible - Pilsan Plastik

Volkan Atbaş


Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.


Volkan Atbaş

Head of Operation - Vektör Teknoloji