Trendleri takip edin, müşterilerinizi memnun edin
Trendleri takip edin, müşterilerinizi memnun edin

Müşterilerin talepleri ve tercihleri her geçen gün değişime uğruyor. Bu değişimlere ayak uydurmak ve en iyi müşteri deneyimini sunmak ise çağrı merkezlerinin en büyük önceliği haline geldi.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

08.03.2024

Masa telefonlarıyla vedalaşın: Softphone ile tanışın

Softphone,  bilgisayarınızdan ve mobil cihazınızda çalışan, internet üzerinden arama yapmanızı sağlayan bir yazılımdır. Geleneksel telefonlarla karşılaştırıldığında, softphone'lar birçok avantaj sunar.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

06.12.2023

Masa telefonlarıyla vedalaşın: Softphone ile tanışın
Chat Translation, Donald Trump and hair transplant
Chat Translation, Donald Trump and hair transplant

As communication technology continues to evolve, customer expectations are rising. Today, customers don't just want great products and services, they also want the process to be easy and seamless.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.09.2023

Number Masking: Privacy, Security, and Fun Through Piracy!
Number Masking: Privacy, Security, and Fun Through Piracy!

Number masking is a method used to hide or protect personal or business phone numbers. This method provides privacy by showing a different number to the call recipient instead of your actual number.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.05.2023

How Can Businesses Choose the Best Contact Center Product?
How Can Businesses Choose the Best Contact Center Product?

Depending on what type of business/company/brand (we’ll stick with businesses as the main term) you own, you might need a different contact center product.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.05.2022

How AI Plays a Vital Role in Customer Experience
How AI Plays a Vital Role in Customer Experience

Customer relationship management (CRM) has now been an integral part of every successful business. In recent years, we cannot deny that customer experience (CX) has taken over the top of businesses’ priority list. Their success greatly depends on how well they can provide their customers an enjoyable experience and entice potential customers in the process, too. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

22.02.2022

Technologies that Contact Centers should Use in 2021
Technologies that Contact Centers should Use in 2021

In 2020, a number of new trends arose and contact centers were bombarded with large volumes of callers that needed information, guidance and solutions to problems that continued well into 2021 and look to progress further.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.10.2021

Matematik Röntgeni Call Center doubles its power with Tegsoft
Matematik Röntgeni Call Center doubles its power with Tegsoft

Matematik Röntgeni Call Center, which serves students and parents in 65 provinces of Turkey, closes a significant gap in terms of reporting and control with Tegsoft infrastructure.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

11.08.2021

What We Learned after Working Remotely: 2 Contact Center Observations
What We Learned after Working Remotely: 2 Contact Center Observations

At the earlier months of 2020, the world as we know it completely did a 180-degree turnaround and has not been the same since.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

01.06.2021

4 Features That a Contact Center Manager Should Have
4 Features That a Contact Center Manager Should Have

Time and time again, contact centers are always highly encouraged to have the latest digital technology and follow the trends to “keep up with the times”.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

03.05.2021

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