Text to speech (TTS) in Contact Centers
Text to speech (TTS) in Contact Centers

Browsing around Google, you stumble upon its language-translating features. As a foreigner in, let’s say, Japan, you want to learn some simple and common words in Japanese or Nihongo.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

10.01.2021

The Importance Of Customer Engagement In Healthcare

What are your priorities in life? Is it to amass a hefty amount of fortune before even reaching the age of 35? Or, is it to travel around the spherical world, seeing and experiencing all kinds of places you could have ever imagined? Many will surely answer health as the number 1 priority before anything else. And so, healthcare becomes an important aspect of life.  

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.12.2020

The Importance Of Customer Engagement In Healthcare
Self-service IVR System in Contact Centers
Self-service IVR System in Contact Centers

“Please press 1 for this… Press 2 for that…. Please dial 3.”

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.12.2020

How Customer Engagement Is Central To Digital Marketing Results
How Customer Engagement Is Central To Digital Marketing Results

Improvise, adapt, and overcome – that has been the way of life for as long as everyone can remember. The same is true for businesses. They must improvise their business models, adapt to the new market (the trend), and overcome both their own and competitors. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.12.2020

The Importance Of Social Media In Customer Service 
The Importance Of Social Media In Customer Service 

You will never find successful businesses that refuse to use technology. Simply put, the business will never survive without it. “Keep up with the times” – this is an important reminder to everyone, especially businesses trying to provide the best products or services to customers.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.12.2020

The Role Of WhatsApp In Customer Engagement
The Role Of WhatsApp In Customer Engagement

When you try to think of companies engaging with customers online along with their marketing strategies, the first thing that comes in mind are the giants Facebook (2.7 billion active users) and Twitter (330 million active users). To add, one will also think about Instagram and LinkedIn. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

15.12.2020

Contact Centers: Key To Achieving Business Goals
Contact Centers: Key To Achieving Business Goals

Customer service is steadily improving as the years go by. Company-centric approach is nowhere to be found in this age; customer-centric approach is the new trend.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

18.08.2020

Remote Working
Remote Working

As more and more of us are transitioning to a “new normal” brought about by the global pandemic COVID-19, many businesses with contact centers, too, are embracing the WFH (work from home) arrangement these past few months.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

Modernizing Customer Experience
Modernizing Customer Experience

More contact centers now understand the importance of a strong customer service than in the past. In fact, studies have proven that a good, better, or the best customer service equates to business and revenue growth.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

Key Ways To Keep New Contact Center Agents Happy And Engaged
Key Ways To Keep New Contact Center Agents Happy And Engaged

With the recent COVID-19 transpiring all across the globe, people and industry alike are acclimating to the “new normal”. With strict social distancing regulation, this makes commuting to work really hard, almost close to impossible, even. As a result, many firms are forced to make their employees work from home, or WFH for short. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020