The Importance of the Call Center in the Real Estate Sector
The Importance of the Call Center in the Real Estate Sector

To-be businesses engaged in real estate always have some goals in mind. Of course, those goals include selling properties and making a hefty amount of profit or income.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

05.04.2021

Transformation of Call Centers to Communication Centers: Why it is (and continues to be) needed

Did you know that 59% of customers said that they expect a much more improved customer support in the current year than they had a year ago? This gives us a definite conclusion —  upgrading the communication or contact center is a must for businesses. Features, offers and services that were working last year won’t work now in the present year. 

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.03.2021

Transformation of Call Centers to Communication Centers: Why it is (and continues to be) needed
History of Call Centers
History of Call Centers

Today, businesses heavily rely on a positive customer experience to increase customer loyalty and satisfaction. Through that they can enjoy business longevity and success.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

16.03.2021

How are the Public Sector Contact Centers handling the COVID process?
How are the Public Sector Contact Centers handling the COVID process?

The COVID-19 pandemic’s impact on contact centers is nothing short of phenomenal. This is especially true in the case of public sector contact centers. Last year leading up to this year, the public sector agencies’ contact centers have been, and continues to be, put to the test.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

08.03.2021

The New Normal Has Forever Transformed Contact Center Operations
The New Normal Has Forever Transformed Contact Center Operations

The term “new normal” has been heard of and read for maybe a hundred thousand or even a million times starting last year. With the significant events mainly caused by COVID-19 or the coronovirus that transpired last year leading up until now, everything has changed.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.02.2021

How will Contact Centers be in 2021? 5 upcoming trends in the industry
How will Contact Centers be in 2021? 5 upcoming trends in the industry

Contact Centers have definitely experienced quite a lot of challenges in 2020. The main culprit, of course, is COVID-19 – or simply the coronavirus. But even when faced with problems, Contact Centers still pushed through with their operations to provide the most exceptional customer experience. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

09.02.2021

The Importance of CRM in Contact Centers
The Importance of CRM in Contact Centers

The new and improved Contact Center industry nowadays is miles ahead of the old one. Gone are the days wherein listening and resolving customer problems is sufficient. Companies have to think outside the box — how can they truly provide good customer service? 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.02.2021

The Importance of Contact Centers in the E-commerce Sector
The Importance of Contact Centers in the E-commerce Sector

How increased is the usage of e-commerce applications in the COVID period?

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

25.01.2021

Text to speech (TTS) in Contact Centers
Text to speech (TTS) in Contact Centers

Browsing around Google, you stumble upon its language-translating features. As a foreigner in, let’s say, Japan, you want to learn some simple and common words in Japanese or Nihongo.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

10.01.2021

The Importance Of Customer Engagement In Healthcare
The Importance Of Customer Engagement In Healthcare

What are your priorities in life? Is it to amass a hefty amount of fortune before even reaching the age of 35? Or, is it to travel around the spherical world, seeing and experiencing all kinds of places you could have ever imagined? Many will surely answer health as the number 1 priority before anything else. And so, healthcare becomes an important aspect of life.  

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.12.2020