What We Learned after Working Remotely: 2 Contact Center Observations
What We Learned after Working Remotely: 2 Contact Center Observations

At the earlier months of 2020, the world as we know it completely did a 180-degree turnaround and has not been the same since.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

01.06.2021

4 Features That a Contact Center Manager Should Have

Time and time again, contact centers are always highly encouraged to have the latest digital technology and follow the trends to “keep up with the times”.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

03.05.2021

4 Features That a Contact Center Manager Should Have
The Customer-centric Approach in Contact Centers
The Customer-centric Approach in Contact Centers

Jeff Bezos, founder of digital titan Amazon, once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

12.04.2021

The Importance of the Call Center in the Real Estate Sector
The Importance of the Call Center in the Real Estate Sector

To-be businesses engaged in real estate always have some goals in mind. Of course, those goals include selling properties and making a hefty amount of profit or income.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

05.04.2021

Transformation of Call Centers to Communication Centers: Why it is (and continues to be) needed
Transformation of Call Centers to Communication Centers: Why it is (and continues to be) needed

Did you know that 59% of customers said that they expect a much more improved customer support in the current year than they had a year ago? This gives us a definite conclusion —  upgrading the communication or contact center is a must for businesses. Features, offers and services that were working last year won’t work now in the present year. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.03.2021

History of Call Centers
History of Call Centers

Today, businesses heavily rely on a positive customer experience to increase customer loyalty and satisfaction. Through that they can enjoy business longevity and success.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

16.03.2021

How are the Public Sector Contact Centers handling the COVID process?
How are the Public Sector Contact Centers handling the COVID process?

The COVID-19 pandemic’s impact on contact centers is nothing short of phenomenal. This is especially true in the case of public sector contact centers. Last year leading up to this year, the public sector agencies’ contact centers have been, and continues to be, put to the test.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

08.03.2021

The New Normal Has Forever Transformed Contact Center Operations
The New Normal Has Forever Transformed Contact Center Operations

The term “new normal” has been heard of and read for maybe a hundred thousand or even a million times starting last year. With the significant events mainly caused by COVID-19 or the coronovirus that transpired last year leading up until now, everything has changed.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.02.2021

How will Contact Centers be in 2021? 5 upcoming trends in the industry
How will Contact Centers be in 2021? 5 upcoming trends in the industry

Contact Centers have definitely experienced quite a lot of challenges in 2020. The main culprit, of course, is COVID-19 – or simply the coronavirus. But even when faced with problems, Contact Centers still pushed through with their operations to provide the most exceptional customer experience. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

09.02.2021

The Importance of CRM in Contact Centers
The Importance of CRM in Contact Centers

The new and improved Contact Center industry nowadays is miles ahead of the old one. Gone are the days wherein listening and resolving customer problems is sufficient. Companies have to think outside the box — how can they truly provide good customer service? 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.02.2021

 
 
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