Contact Centers: Key To Achieving Business Goals
Contact Centers: Key To Achieving Business Goals

Customer service is steadily improving as the years go by. Company-centric approach is nowhere to be found in this age; customer-centric approach is the new trend.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

18.08.2020

Remote Working

As more and more of us are transitioning to a “new normal” brought about by the global pandemic COVID-19, many businesses with contact centers, too, are embracing the WFH (work from home) arrangement these past few months.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

Remote Working
Modernizing Customer Experience
Modernizing Customer Experience

More contact centers now understand the importance of a strong customer service than in the past. In fact, studies have proven that a good, better, or the best customer service equates to business and revenue growth.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

Key Ways To Keep New Contact Center Agents Happy And Engaged
Key Ways To Keep New Contact Center Agents Happy And Engaged

With the recent COVID-19 transpiring all across the globe, people and industry alike are acclimating to the “new normal”. With strict social distancing regulation, this makes commuting to work really hard, almost close to impossible, even. As a result, many firms are forced to make their employees work from home, or WFH for short. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

“New Normal” For Contact Centers
“New Normal” For Contact Centers

It is not an overstatement to say that the world has changed in many unthinkable ways these past few months. While it is also true that countries are slowly but surely reopening to provide a much needed boost to the heavily impacted economy, the global impact COVID-19 brought will surely be felt for quite some time.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

Customer Feedback
Customer Feedback

Obviously, for a brand to be successful, they must listen to their customers. Ultimately, your goal as a company should be to satisfy your customers with your product or service. This is easier said than done.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

The Importance Of Data In Contact Centers
The Importance Of Data In Contact Centers

Day by day, contact centers are coming up with ways on how to better provide excellent customer experience, or CX. In order to do this, it is necessary to measure the efficiency and productivity of the contact center.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

The Call Center’s Changes In Communication Methods
The Call Center’s Changes In Communication Methods

The contact center has come a long way since its technological start in the 1950s to the 1960s. And, since then, a lot has changed. Just like the evolving technology that powers up contact centers, so too is the role of the call center agent.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

How Contact Centers Help Companies Provide A Good Customer Experience
How Contact Centers Help Companies Provide A Good Customer Experience

There are many gimmicks a company can do to increase its revenue, but none more important than providing a good customer experience (or CX, for short). In fact, 86% of buyers are willing to pay more for a great customer experience.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020