Improve Processes with Quality Management and Screen Recording
Improve Processes with Quality Management and Screen Recording

Call centers are a vital tool used by many businesses today to communicate with their customers. In call centers, screen recording applications and quality management can provide numerous benefits for both businesses and customers.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.05.2024

The Rise of Mobile Banking: Quick and Reliable Transactions with Video Calls

With the rapid advancement of technology, the banking sector is also keeping up with these innovations.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.05.2024

The Rise of Mobile Banking: Quick and Reliable Transactions with Video Calls
Tegsoft Ticketing: 360-Degree Customer Experience
Tegsoft Ticketing: 360-Degree Customer Experience

Let's say you own an e-commerce website. A customer opens a request with you regarding a product on your site. The customer states that the product hasn't been shipped... Here we go!

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.05.2024

Follow the trends, satisfy your customers
Follow the trends, satisfy your customers

Customer demands and preferences are evolving every day. Keeping up with these changes and providing the best customer experience has become the top priority for call centers.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

08.03.2024

Say Goodbye to Desk Phones: Meet Softphones
Say Goodbye to Desk Phones: Meet Softphones

A softphone is software that enables you to make calls over the internet, working on your computer and mobile device. Compared to traditional phones, softphones offer many advantages.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

06.12.2023

Chat Translation, Donald Trump and hair transplant
Chat Translation, Donald Trump and hair transplant

As communication technology continues to evolve, customer expectations are rising. Today, customers don't just want great products and services, they also want the process to be easy and seamless.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.09.2023

E-Commerce: The Rise of Online Shopping
E-Commerce: The Rise of Online Shopping

E-commerce, is one of the most popular ways of shopping today. Shopping online has become much easier and more convenient than shopping at traditional stores. Sometimes, we even opt to wait for a 2-day delivery instead of going to the store to buy a new battery for a clock.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.05.2023

How Can Businesses Choose the Best Contact Center Product?
How Can Businesses Choose the Best Contact Center Product?

Depending on what type of business/company/brand (we’ll stick with businesses as the main term) you own, you might need a different contact center product.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.05.2022

How AI Plays a Vital Role in Customer Experience
How AI Plays a Vital Role in Customer Experience

Customer relationship management (CRM) has now been an integral part of every successful business. In recent years, we cannot deny that customer experience (CX) has taken over the top of businesses’ priority list. Their success greatly depends on how well they can provide their customers an enjoyable experience and entice potential customers in the process, too. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

22.02.2022

Technologies that Contact Centers should Use in 2021
Technologies that Contact Centers should Use in 2021

In 2020, a number of new trends arose and contact centers were bombarded with large volumes of callers that needed information, guidance and solutions to problems that continued well into 2021 and look to progress further.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.10.2021

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