If someone had told us ten years ago, “One day, AI will be the biggest game-changer in contact centers,” we probably would have laughed and said, “Sure, right after we get flying cars.” Yet, here we are. Cars still don’t fly (sorry, Jetsons), but AI is revolutionizing contact centers.
Diren Nâzım Selimoğlu
18.03.2025
Time in a contact center is like soap—it slips right through your fingers, and by the time you notice, it’s already gone. On one side, you have ringing phones, on the other, impatient customers, and somewhere in between, you’re wondering, "How can I get through this faster?" If this sounds familiar, don’t worry—you’re not alone. Time management issues plague the best of us, but the good news is, the solution is easier than you think.
Diren Nâzım Selimoğlu
16.02.2025
As we step into 2025, artificial intelligence (AI) is enabling businesses to redefine customer experiences. This transformation is not just a technological innovation but also an opportunity to exceed customer expectations, enhance operational efficiency, and gain a competitive edge. So, how is AI revolutionizing customer communication in 2025?
Diren Nâzım Selimoğlu
15.01.2025
Standing out with its innovative approach in the aviation sector, Corendon Airlines restructured its call center processes using Tegsoft’s cloud-based solutions. Increasing customer satisfaction and operational efficiency through tailor-made solutions, the details of this technological journey are shared by Senior Customer Service Manager Aslı Tekin.
Diren Nâzım Selimoğlu
15.01.2025
Remote work became a permanent part of our lives after the pandemic. By 2025, this model has transformed into a sustainable working method, especially for call center employees.
Diren Nâzım Selimoğlu
06.12.2024
Let's say you own an e-commerce website. A customer opens a request with you regarding a product on your site. The customer states that the product hasn't been shipped... Here we go!
Diren Nâzım Selimoğlu
04.11.2024
E-commerce, is one of the most popular ways of shopping today. Shopping online has become much easier and more convenient than shopping at traditional stores. Sometimes, we even opt to wait for a 2-day delivery instead of going to the store to buy a new battery for a clock.
Diren Nâzım Selimoğlu
02.10.2024
Education is one of the most critical processes shaping individuals' lives, and the use of technology is becoming increasingly vital in this process. The ability to provide quick and effective responses to students' needs directly impacts the success of educational institutions. At this point, Tegsoft stands out with its solutions for the education sector.
Diren Nâzım Selimoğlu
02.09.2024
As we all know today, customer experience is no longer just about a phone call or an email. A customer can reach out to your brand through various channels, each with its unique features.
Diren Nâzım Selimoğlu
14.08.2024
Assistance companies are not just the unsung heroes of the business world; they play a crucial role in everyone's daily life. Whether at home, on the road, at work, or on vacation, these companies are there to support us whenever we need help. But to provide this service effectively, they need a robust infrastructure, and that’s where call center solutions come into play.
Diren Nâzım Selimoğlu
12.08.2024
