As we step into 2025, artificial intelligence (AI) is enabling businesses to redefine customer experiences. This transformation is not just a technological innovation but also an opportunity to exceed customer expectations, enhance operational efficiency, and gain a competitive edge. So, how is AI revolutionizing customer communication in 2025?
Diren Nâzım Selimoğlu
15.01.2025
Standing out with its innovative approach in the aviation sector, Corendon Airlines restructured its call center processes using Tegsoft’s cloud-based solutions. Increasing customer satisfaction and operational efficiency through tailor-made solutions, the details of this technological journey are shared by Senior Customer Service Manager Aslı Tekin.
Diren Nâzım Selimoğlu
15.01.2025
Remote work became a permanent part of our lives after the pandemic. By 2025, this model has transformed into a sustainable working method, especially for call center employees.
Diren Nâzım Selimoğlu
06.12.2024
Let's say you own an e-commerce website. A customer opens a request with you regarding a product on your site. The customer states that the product hasn't been shipped... Here we go!
Diren Nâzım Selimoğlu
04.11.2024
E-commerce, is one of the most popular ways of shopping today. Shopping online has become much easier and more convenient than shopping at traditional stores. Sometimes, we even opt to wait for a 2-day delivery instead of going to the store to buy a new battery for a clock.
Diren Nâzım Selimoğlu
02.10.2024
Education is one of the most critical processes shaping individuals' lives, and the use of technology is becoming increasingly vital in this process. The ability to provide quick and effective responses to students' needs directly impacts the success of educational institutions. At this point, Tegsoft stands out with its solutions for the education sector.
Diren Nâzım Selimoğlu
02.09.2024
As we all know today, customer experience is no longer just about a phone call or an email. A customer can reach out to your brand through various channels, each with its unique features.
Diren Nâzım Selimoğlu
14.08.2024
Assistance companies are not just the unsung heroes of the business world; they play a crucial role in everyone's daily life. Whether at home, on the road, at work, or on vacation, these companies are there to support us whenever we need help. But to provide this service effectively, they need a robust infrastructure, and that’s where call center solutions come into play.
Diren Nâzım Selimoğlu
12.08.2024
Today, we want to share with you how you can take your customer communication to the next level. As you know, people now expect immediate answers to their questions about a product or service. Questions like "Will this product fit me?", "When will my order arrive?", and "How do I use this service?" need instant responses. This is where chat integrations come into play, and we will show you how they can simplify your operations.
Diren Nâzım Selimoğlu
04.07.2024
In this era where we are rapidly digitizing every aspect of our lives, payment systems have also evolved and made our daily lives easier with the opportunities they offer. So, what are these payment systems and how do they impact our lives? Let's explore together.
Diren Nâzım Selimoğlu
27.05.2024
