REPORTING & ANALYTICS

“Data will talk if you’re willing to listen to it.”

It's possible to reach in-depth information about your Contact Center with Tegsoft’s detailed reporting and analysis tools. Get down to work to improve the efficiency and performance of your Contact Center!

With Contact Center report analysis results;
- Find out the problems
- Reduce costs
- Improve your service quality
- Measure your Agent's performance and increase their motivation

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We believe that; a properly designed Contact Center software is the key for a functioning accurately Contact Center. A properly functioning Contact Center is an important source of income for the organization and also a symbol for reputation.

Tegsoft was established in 2008 as a Telecommunication Software Development Company which focuses on developing IP PBX and Contact Center products.The need goes far beyond just managing the incoming call or providing services through outbound calls. Contact Centers today are multi-channel communications points that deliver increasing sales performance, where web-based search and chat applications are managed using SMS-text, fax, email and social media channels. The important thing here is that the system can be managed as a customer-focused, time-and-space independent and solution-oriented contact point. Unlike many international Call Center developer companies, Tegsoft has been providing web-based solutions in a modular structure from the very first beginning of development process.

In 2015, CIO Review Magazine searched for Call Center technology solution provider technology companies in a vast territory covering Europe, America and the Middle East. We are very proud to share that, Tegsoft was elected as one of the 20 Most Promising Contact Center Providers among over 500 companies with its innovative technologies and unrivaled customer experience.Today, as Tegsoft, we are a leader in Web Based Call Center Software Provider with a local market share of 60%. We have been working for 9 years only and only focusing on R&D. We are raising our overseas market targets each year and exporting “software” by the help of 25-language support and strong strategic partnerships.

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners