CONTACT CENTER MANAGEMENT

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.

Tegsoft gives you the best contact center experience with all-in-one solutions. We follow the trends in the sector. We are caring to keeping you one step ahead by keeping up with the innovations in the developing and changing sector. Your happiness is our priority.Growing your business with modern contact center services is now easy. Lighten the workforce by managing all your call center operations from a single screen. Increase the efficiency of your business with contact center management.

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Tegsoft’s instant and historical reports can and will help you manage your Contact Center. It will certainly measure and improve your overall productivity. 

Tegsoft has been in the telecommunications sector for many years. We blended all of our knowledge and experience. Thus, we created Tegsoft CC, our very own Tegsoft Contact Center product - completely developed with Turkish engineering. 
Our IP Switchboard and Contact Center solutions are used by agents in more than 150 companies. We attach importance to globalization. We support 25 languages which includes English, German, Arabic and Russian. Our priority is to provide the most efficient service to meet your needs. Let us show you the personalized features we can provide for you!
With its user-friendly screens, Tegsoft can provide an excellent user experience. It can also easily process any web page.
Your agents can manage incoming/outgoing phone, email, SMS, Web-Chat, WhatsApp calls on a single screen.
You can get the report you want automatically at any time period.
With Tegsoft CRM, on a single screen, you can record customer information in detail. You can also access all information, including customers’ past activity information and take additional notes.
You can also initiate automatic calls with the IVR Module.
 

With SMS, you can send messages to people registered in the system with just one click.

With Request and Complaint Management, e-mail, web sites, Facebook, Twitter, on social media channels, customer demands, and complaints about your organization can be easily scanned and caught.
Customers or end users can pay for the product and service they have received through virtual post thanks to Vpos feature.
With the TTS Voice Response System, you can convert the text into audio for the services you provide through IVR. 

Voice recording analytics will enable the managers to resolve customer complaints quickly and in a timely manner.
Report hourly and daily distribution information and graphs of calls with Call Detail Reports (CDR).
Report the analysis of the voice recordings in detail. Listen to voice recordings instantly or opt to download it for future reference. Analyze the call by graphically monitoring your voice recordings. If you want, you can also generate reports in HTML and view them as Web-based or archive them as Excel or PDF documents.

Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners