The New Normal Has Forever Transformed Contact Center Operations
The New Normal Has Forever Transformed Contact Center Operations

The term “new normal” has been heard of and read for maybe a hundred thousand or even a million times starting last year. With the significant events mainly caused by COVID-19 or the coronovirus that transpired last year leading up until now, everything has changed.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.02.2021

How will Contact Centers be in 2021? 5 upcoming trends in the industry

Contact Centers have definitely experienced quite a lot of challenges in 2020. The main culprit, of course, is COVID-19 – or simply the coronavirus. But even when faced with problems, Contact Centers still pushed through with their operations to provide the most exceptional customer experience. 

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

09.02.2021

How will Contact Centers be in 2021? 5 upcoming trends in the industry
The Importance of CRM in Contact Centers
The Importance of CRM in Contact Centers

The new and improved Contact Center industry nowadays is miles ahead of the old one. Gone are the days wherein listening and resolving customer problems is sufficient. Companies have to think outside the box — how can they truly provide good customer service? 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.02.2021

The Importance of Contact Centers in the E-commerce Sector
The Importance of Contact Centers in the E-commerce Sector

How increased is the usage of e-commerce applications in the COVID period?

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

25.01.2021

Text to speech (TTS) in Contact Centers
Text to speech (TTS) in Contact Centers

Browsing around Google, you stumble upon its language-translating features. As a foreigner in, let’s say, Japan, you want to learn some simple and common words in Japanese or Nihongo.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

10.01.2021

The Importance Of Customer Engagement In Healthcare
The Importance Of Customer Engagement In Healthcare

What are your priorities in life? Is it to amass a hefty amount of fortune before even reaching the age of 35? Or, is it to travel around the spherical world, seeing and experiencing all kinds of places you could have ever imagined? Many will surely answer health as the number 1 priority before anything else. And so, healthcare becomes an important aspect of life.  

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.12.2020

Self-service IVR System in Contact Centers
Self-service IVR System in Contact Centers

“Please press 1 for this… Press 2 for that…. Please dial 3.”

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

23.12.2020

How Customer Engagement Is Central To Digital Marketing Results
How Customer Engagement Is Central To Digital Marketing Results

Improvise, adapt, and overcome – that has been the way of life for as long as everyone can remember. The same is true for businesses. They must improvise their business models, adapt to the new market (the trend), and overcome both their own and competitors. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.12.2020

The Importance Of Social Media In Customer Service 
The Importance Of Social Media In Customer Service 

You will never find successful businesses that refuse to use technology. Simply put, the business will never survive without it. “Keep up with the times” – this is an important reminder to everyone, especially businesses trying to provide the best products or services to customers.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

20.12.2020

The Role Of WhatsApp In Customer Engagement
The Role Of WhatsApp In Customer Engagement

When you try to think of companies engaging with customers online along with their marketing strategies, the first thing that comes in mind are the giants Facebook (2.7 billion active users) and Twitter (330 million active users). To add, one will also think about Instagram and LinkedIn. 

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

15.12.2020