The Importance Of Data In Contact Centers
The Importance Of Data In Contact Centers

Day by day, contact centers are coming up with ways on how to better provide excellent customer experience, or CX. In order to do this, it is necessary to measure the efficiency and productivity of the contact center.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

The Call Center’s Changes In Communication Methods

The contact center has come a long way since its technological start in the 1950s to the 1960s. And, since then, a lot has changed. Just like the evolving technology that powers up contact centers, so too is the role of the call center agent.

Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020

The Call Center’s Changes In Communication Methods
How Contact Centers Help Companies Provide A Good Customer Experience
How Contact Centers Help Companies Provide A Good Customer Experience

There are many gimmicks a company can do to increase its revenue, but none more important than providing a good customer experience (or CX, for short). In fact, 86% of buyers are willing to pay more for a great customer experience.

                                                                                                                                                                                                                                                                                                                                                                                                                                       
Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

07.08.2020