The term “new normal” has been heard of and read for maybe a hundred thousand or even a million times starting last year. With the significant events mainly caused by COVID-19 or the coronovirus that transpired last year leading up until now, everything has changed.
Diren Nâzım Selimoğlu
23.02.2021
Contact Centers have definitely experienced quite a lot of challenges in 2020. The main culprit, of course, is COVID-19 – or simply the coronavirus. But even when faced with problems, Contact Centers still pushed through with their operations to provide the most exceptional customer experience.
Diren Nâzım Selimoğlu
09.02.2021
The new and improved Contact Center industry nowadays is miles ahead of the old one. Gone are the days wherein listening and resolving customer problems is sufficient. Companies have to think outside the box — how can they truly provide good customer service?
Diren Nâzım Selimoğlu
02.02.2021
How increased is the usage of e-commerce applications in the COVID period?
Diren Nâzım Selimoğlu
25.01.2021
Browsing around Google, you stumble upon its language-translating features. As a foreigner in, let’s say, Japan, you want to learn some simple and common words in Japanese or Nihongo.
Diren Nâzım Selimoğlu
10.01.2021
What are your priorities in life? Is it to amass a hefty amount of fortune before even reaching the age of 35? Or, is it to travel around the spherical world, seeing and experiencing all kinds of places you could have ever imagined? Many will surely answer health as the number 1 priority before anything else. And so, healthcare becomes an important aspect of life.
Diren Nâzım Selimoğlu
23.12.2020
“Please press 1 for this… Press 2 for that…. Please dial 3.”
Diren Nâzım Selimoğlu
23.12.2020
Improvise, adapt, and overcome – that has been the way of life for as long as everyone can remember. The same is true for businesses. They must improvise their business models, adapt to the new market (the trend), and overcome both their own and competitors.
Diren Nâzım Selimoğlu
20.12.2020
You will never find successful businesses that refuse to use technology. Simply put, the business will never survive without it. “Keep up with the times” – this is an important reminder to everyone, especially businesses trying to provide the best products or services to customers.
Diren Nâzım Selimoğlu
20.12.2020
When you try to think of companies engaging with customers online along with their marketing strategies, the first thing that comes in mind are the giants Facebook (2.7 billion active users) and Twitter (330 million active users). To add, one will also think about Instagram and LinkedIn.
Diren Nâzım Selimoğlu
15.12.2020
