Customer relationship management (CRM) has now been an integral part of every successful business. In recent years, we cannot deny that customer experience (CX) has taken over the top of businesses’ priority list. Their success greatly depends on how well they can provide their customers an enjoyable experience and entice potential customers in the process, too.
Diren Nâzım Selimoğlu
22.02.2022
In 2020, a number of new trends arose and contact centers were bombarded with large volumes of callers that needed information, guidance and solutions to problems that continued well into 2021 and look to progress further.
Diren Nâzım Selimoğlu
04.10.2021
Matematik Röntgeni Call Center, which serves students and parents in 65 provinces of Turkey, closes a significant gap in terms of reporting and control with Tegsoft infrastructure.
Diren Nâzım Selimoğlu
11.08.2021
At the earlier months of 2020, the world as we know it completely did a 180-degree turnaround and has not been the same since.
Diren Nâzım Selimoğlu
01.06.2021
Time and time again, contact centers are always highly encouraged to have the latest digital technology and follow the trends to “keep up with the times”.
Diren Nâzım Selimoğlu
03.05.2021
Jeff Bezos, founder of digital titan Amazon, once said, “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Diren Nâzım Selimoğlu
12.04.2021
To-be businesses engaged in real estate always have some goals in mind. Of course, those goals include selling properties and making a hefty amount of profit or income.
Diren Nâzım Selimoğlu
05.04.2021
Did you know that 59% of customers said that they expect a much more improved customer support in the current year than they had a year ago? This gives us a definite conclusion — upgrading the communication or contact center is a must for businesses. Features, offers and services that were working last year won’t work now in the present year.
Diren Nâzım Selimoğlu
23.03.2021
Today, businesses heavily rely on a positive customer experience to increase customer loyalty and satisfaction. Through that they can enjoy business longevity and success.
Diren Nâzım Selimoğlu
16.03.2021
The COVID-19 pandemic’s impact on contact centers is nothing short of phenomenal. This is especially true in the case of public sector contact centers. Last year leading up to this year, the public sector agencies’ contact centers have been, and continues to be, put to the test.
Diren Nâzım Selimoğlu
08.03.2021
