Day by day, contact centers are coming up with ways on how to better provide excellent customer experience, or CX. In order to do this, it is necessary to measure the efficiency and productivity of the contact center.
Diren Nâzım Selimoğlu
07.08.2020
The contact center has come a long way since its technological start in the 1950s to the 1960s. And, since then, a lot has changed. Just like the evolving technology that powers up contact centers, so too is the role of the call center agent.
Diren Nâzım Selimoğlu
07.08.2020
There are many gimmicks a company can do to increase its revenue, but none more important than providing a good customer experience (or CX, for short). In fact, 86% of buyers are willing to pay more for a great customer experience.
Diren Nâzım Selimoğlu
07.08.2020
