First, your patient contacts your institution to make an appointment beforehand. You have to remember, as a health facility, you always have to be available at first contact to build a relationship with your patient and earn his/her loyalty. Through the self-service voice channel, your patients can easily make appointments or ask for their appointment details in a snap of a finger! When they make an appointment on call, the appointment information is also by SMS or e-mail.
With Tegsoft, keep your CRM information secured! Create a rich CRM system and facilitate communication between you and your patients. Know who your patients are and what they need. Manage patient information from only one place.
Provide faster and more efficient service when they try to reach you.
Make your patient’s waiting time shorter with our software’s queue management features. Direct them straight to the agent who can meet their needs. Prioritize emergency calls in the queue. Remember, there is no room for errors in the health sector. Minimize error margin with our software’s queue-based prioritization.
Make your patient feel special. Continue communicating with your patient after discharge. Send him/her a “take care” reminder or message. Patients prefer going to institutions they feel safe and happy with when needed. A high rate of people choose their hospitals based on the hospital’s environment – i.e., how they are treated, etc.
Let your patients recommend you to their families and friends!
It plays a leading role in Customer Relationship Management for every business
GET STARTEDIt plays an important role in both Customer Service and Marketing Channel
GET STARTEDIt is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.