E-Commerce
References

E-Commerce
References

Trendyol
Lensmarket

The solutions provided by Tegsoft enable you to strengthen your e-commerce site quickly and seamlessly.

The integration process is designed to be compatible with your business's existing infrastructure and requires minimal intervention.

Strengthen the bond with your customers through Tegsoft!

Customer communication is one of the cornerstones of a successful e-commerce business.

With the communication solutions provided by Tegsoft, you can establish strong and effective communication with your customers. Through instant messaging, call center integration, and other communication channels, you can instantly interact with your customers and respond to their needs quickly.

This communication process, which is an important step in increasing customer satisfaction, is further facilitated by the solutions offered by Tegsoft. Be ready to solve your customers' problems and provide them with a valuable experience!

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Efficient Business Process
Efficient Business Process

The solutions provided by Tegsoft are designed to increase the efficiency of businesses.

Through automation features, you can make your business processes more efficient and minimize time loss. You can automate many processes such as customer relationship management, order tracking, inventory management, and more.

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Protection of Personal Data

Customer privacy and security are our top priorities.

Protect customer data with Tegsoft's provided number masking solutions.

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Protection of Personal Data
Number masking solutions
Number masking solutions

E-commerce marketplace websites, distribution and service companies, as well as almost all sectors providing doorstep delivery services, are aimed at enhancing customer communication as a solution.

Tegsoft's number masking solutions work as a complementary feature by keeping communication between the service provider and the recipient confidential, using different Call Center Numbers.

This way, while preserving customers' personal numbers, you strengthen communication channels and increase customer satisfaction. With Tegsoft's call center integration, you can further facilitate customer communication by integrating number masking solutions and provide an effective customer experience.

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Recommended products for the e-commerce sector

Omnichannel Agent Plan

Omnichannel Agent Plan

Customers also can communicate with the company such as SMS, Email, Webchat, and Social Media.

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Blended Agent Plan

Blended Agent Plan

It plays an important role in both Customer Service and Marketing Channel.

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Choose your plan

Text Based

Customer Services Team 
  • CheckWebchat 
  • CheckWhatsApp Bussines, Facebook Messenger and Instagram DM Integration
  • CheckSMS
  • CheckE-Mail
  • CheckChat Reporting
  • CheckCRM
     

Inbound

Customer Services Team
  • CheckInbound Call Management
  • CheckAdvanced Agent & Queue Reports
  • CheckInstant Monitoring Panel (Status Panel)
  • CheckEmbedded Webphone and Integrated CRM
  • CheckAdvanced IVR
  • CheckVoice Recorder - Voice Mail
    CheckVPOS – Credit Card Payment
     

Outbound

Tele- Sales Teams
  • CheckPreview, Progressive ve Predictive Dialer
  • CheckEmbedded Webphone and Integrated CRM
  • CheckAdvanced Agent & Campaign Reports
  • CheckAdvanced IVR
  • CheckVoice Recorder - Voice Mail
  • CheckCampaign Management & Reports
    CheckVPOS – Credit Card Payment
     

Blended

Customer Services & Tele-Sales Teams​
  • CheckINBOUND all features
  • CheckOUTBOUND all features








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Omnichannel

360 Degree Customer Experience
  • CheckBLENDED all features
  • CheckTEXT BASED all features
  • CheckRequirements Management
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Contact Center Software | Cloud Contact Center

It is better to see something once than to hear about it a thousand times.

Get your demo today

We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.

Testimonials

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