VoiceChannel | Contact Center Software

VoiceChannel Contact Center Services

VoiceChannel Contact Center has two roles: to handle customer services and to be a strong marketing channel.

Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Customers Prefer Getting Service Through Contact Center To:

Get information on a product or service they wish to purchase,
Buy the said product or service, and
File a complaint or the likes for the service/product they have purchased.

Companies Prefer Using Automated Call Campaigns To:

provide information on new products and services,
conduct Customer Satisfaction surveys for feedback collections,
run personalized call campaigns for the group of customers, and
manage customer information, as well as remind debts.

Expectations From VoiceChannel Contact Center For Customer Services

When customers call a Contact Center, they want to get answers fast!

They want to get things done fast without the need to talk to an agent, as much as possible.

Companies Expect Contact Center Management To:

Execute calls in one screen quickly and precisely,
operate all the customer’s information for the duration of the call by integrating other software used for the institution, and
follow and analyze call traffic instantly.

Expectations From VoiceChannel Contact Center For Customer Services

Automated call campaigns can be conducted through either agents (attended) or IVR (unattended).
Depending on the nature of the campaign, there are three different calling methods that can be used for the VoiceChannel Contact Center to work with maximum effectiveness.
Preview Dialer: In this method, contact data is automatically selected from the campaign data that is uploaded and shown on the agent’s screen

VoiceChannel Contact Center Agent Features

To help companies provide excellent call center experience to their customer, we offer the following features with our VoiceChannel Contact Center Agent Package:

Easy accessibility with the web-based Call Center Interface
Working flexibility anywhere
One screen Call Management with integrated Webphone
Alarm mails to ease management
Agent activity management and reporting
Managing manual outbound calls
Uploading Excel file data either dynamically or through web

3rd Party Software Integrations And Embedded TegsoftCRM Features

Tegsoft’s VoiceChannel Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.

TegsoftCRM performs the following operations:

Integrated and configured CRM
Opportunity to increase customer satisfaction with the caller identification feature
Managing the projects or the customers by grouping customers - Customer-based, specialized call campaigns
Able to access customer’s call history
Creating specified activties for the customer
Interpret and conduct surveys

Besides these Inbound Contact Center Agent Package features, we also offer:

Easily scaling from 1 Agent to 100
Quick installation
Remote access and management options

Customer Review

By centralizing our structures with Tegsoft, we were able to better monitor our progress in every area. When you can monitor your progress, you can generate development ideas. And if you stand behind those ideas, you naturally grow as a structure. I can say that Tegsoft's contribution to us in this regard has been quite significant.

Hüseyin Yerçok - FuzulEv Contact Center Manager

SEE OUR ALL REFERENCES

Services

EDUCATION

We provide an easily-accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.

SUPPORT

Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.