Explore Tegsoft Omnichannel Contact Center: For providing omnichannel Customer Experience.
With the Omnichannel Contact Center, companies are not only able to provide customers with voice channels, but they can also communicate via SMS, Email, Webchat, and Social Media channels.
Changes in customer habits are urging contact centers to go beyond service with voice communication only.
Instead of calling the Contact Center for a service they want to receive, customers prefer to forward a request via tweet. Or, they want to get an immediate answer to their question about a product they’re reviewing on the company’s website, via Webchat Agent. They can start a conversation through Webchat session and prefer to continue over voice call where they left off. No matter what communication channel, they can always expect to receive information about their previous requests in the communication they perform with the Contact Center.
Companies want to see and manage customer communication history, regardless of which communication channel was used.
Additionally, this is also to gather data and provide a real customer journey experience. They want to manage their customer’s comments on social media through the call center to respond as soon as possible.
They want to reach their customers as much as possible with all the available communication channels like SMS or email. Also, they want all these channels to be managed in a collated manner by the agents.
To help companies provide excellent call center experience to their customer, we offer the following features with our Omnichannel Contact Center Agent Package:
Tegsoft’s Omnicahnnel Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.
TegsoftCRM performs the following operations:
When we centralized our structures with Tegsoft, we were able to better monitor how we progressed in every field. When you can watch, you can generate development ideas. When you come up with an idea, if you stand behind it, you naturally grow as a structure. Here, I can say that Tegsoft's contribution to us is quite large.
Hüseyin Yerçok - Customer Services Manager, FuzulEv
We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.
Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.