Matematik Röntgeni Call Center, which serves students and parents in 65 provinces of Turkey, closes a significant gap in terms of reporting and control with Tegsoft infrastructure. Company manager Derya Sadıkoğlu İplikçi says that it is vital to use megsoft because it allows communication to be gathered in a pool.
Matematik Röntgeni stands out as a system that analyzes all the basic shortcomings that prevent the student from being successful in mathematics in one session, prepares a special roadmap for the student and closes their shortcomings one-on-one online and achieves success. Matematik Röntgeni Call Center serves students and parents in 65 provinces of Turkey with close to 100 percent customer satisfaction. Matematik Röntgeni Call Center Manager Derya Sadıkoğlu İplikçi says that they need a lot of support in order to ensure customer satisfaction, and states that the most important task falls to customer representatives in terms of bringing students together with the quality and success-oriented system he has created, ensuring that they achieve success in mathematics and that the customer is satisfied.
İplikçi says: "The task for managers is to ensure that customer representatives have sufficient technical equipment, to lighten the customer representative's workload by using technology, to eliminate the lack of knowledge and to educate them about their work, to conduct effective coaching and to allow employees to improve their abilities/ themselves. Ensuring customer satisfaction is a team effort. Everyone from customer representative to team leader to manager should work in harmony with responsibility and responsibility. It is not enough for the call center to make efforts only for customer satisfaction”
Tegsoft's contribution is great
İplikçi points out that cooperation between Matematik Röntgeni Call Center and Tegsoft is vital in the name of customer satisfaction: “This is a team work. Tegsoft has made a significant contribution to reporting and control to our rapidly growing call center structure with its infrastructure. Increase in the number of calls in our call center; creation of contact cards, access to voice recording and call details, etc. we were able to perform both analysis and RA - porming.”
İplikçi also emphasizes that customers are volunteer advertisers of the institution: “It is very important for us that the advertising made by customers is positive. We need a lot of support to ensure customer satisfaction. First stage; technological support. Tegsoft has had significant and lasting support for us at this stage. We consider our call center as one of the important parts of many organizations where customers ' questions, needs and requests are addressed. Tegsoft provides quality communication with the customer, easy accessibility and recorded information, distribution of applications with multiple automatic search systems, etc. fulfilled our demands. In addition, it has increased our satisfaction that we can get support for our questions at any time.”
"Communication pool is vital"
İplikçi says that Matematik Röntgeni analysis is not yet similar in Turkey and in the world: As a Matematik Röntgeni, we have domestic and international goals. Our call center's most important resource is to listen to what its customers say. Our goal is to use customers' opinions to improve quality. Using tegsoft is vital for us, as it allows communication to gather in a pool. In the use of Tesgoft, customer information, preferences and all information that is important or not important to the company are collected in a common database and used for the benefit of the company or the customer, which is important.
Both employees and customers are happy
İplikçi says that their goal is to bring students together with the quality and success-oriented system that they create, so that they achieve success in mathematics: “The training, environments, motivation studies and rights we have given to the customer representatives make the customer representative side happy and peaceful. Satisfaction of the customer depends on welcoming the customer representative very well, adjusting the tone of voice and making the customer comfortable by offering alternatives on the product. Our priority is the efficient and happy operation of the call center. Then, working by providing both customer and employee satisfaction with technological support will enlarge our call center day by day.”
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