Inbound Contact Center

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Explore Tegsoft Inbound Contact Center,
for providing excellent Customer Experience.

 

 

Customer Experience with WhatsApp Integration

Instant coffee, instant noodles, and instant messaging. Can you see the connection between these 3? We are in an age where we want things to happen ‘’instantly’’ and ‘’fastest’’. So how can you have a connection with a generation that is impatient and waiting to be satisfied? We have the solution for you!

 
InteractiveWHATSAPP HAS MORE THAN 1 BILLION USERS.
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Use WhatsApp Fully Integrated with Your Contact Center

Tegsoft’s integrated systems make your life easier!

Thanks to Tegsoft’s WhatsApp integration, your Agents can handle and process both voice calls, Webchat calls and WhatsApp calls on just a single screen.

 

 

Your Customers Who Reach You Via WhatsApp Can Easily Communicate With Your Agent

This integration enables you to generate your reports on a single system. How many calls did your Agent receive from which platforms during the day? You can access all of them on a single report! Manage your call traffic from all channels integrated!

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YOU CAN RESPOND QUICKLY TO EVERY REQUEST FROM YOUR CUSTOMERS!

With Facebook Messenger, one of the most popular messaging applications, your customers can communicate with you instantly. You can respond quickly to every request from your customers!
With 1.3 million users globally, Facebook Messenger is one of the most popular social media applications.

YOU CAN BE ACCESSIBLE AT ANY TIME.


By integrating this platform into your business, you can be accessible at any time.
Your customers can now chat with your brand just as they chat with their friends. With our Omnichannel feature, you can manage calls from all your channels on a single Agent screen. This allows you to receive calls from Facebook Messenger from a single Agent screen without having to switch between different tabs and applications.

 
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HOW DOES IT WORK?


Your customers contact you via Facebook Messenger, and your Agents respond to the chat via the Web chat screen. It is so easy to serve your customers through the channel they preferred.

See other Tegsoft Integrations

VOIP INTEGRATIONS (1)

With the Multichannel Contact Center, companies are not only able to provide customers with voice channels; they can also communicate via SMS, Email, Webchat, and Social Media channels.

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VOIP INTEGRATIONS (2)

With the Multichannel Contact Center, companies are not only able to provide customers with voice channels; they can also communicate via SMS, Email, Webchat, and Social Media channels.