Outbound | Contact Center Software | Cloud Contact Center

Outbound Contact
Center Services

Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determine their needs, and time and cost management.

Companies Prefer Using Automated Call Campaigns To:

Provide information on new products and services,
Conduct Customer Satisfaction surveys for feedback collections,
Run personalized call campaigns for the group of customers, and
Manage customer information, and remind debts.

Expectations From Outbound Contact Center For Automated Call Campaigns

Automated call campaigns can be conducted through Agents (Attended) or IVR (unattended).

Depending on the nature of the campaign, three different calling methods can be used for the Outbound Contact Center to work with maximum effectiveness

Features That Companies Expecting For Campaign Management

provide information on new products and services,
conduct Customer Satisfaction surveys for feedback collections,
run personalized call campaigns for the group of customers, and
manage customer information, and remind debts.
easily upload campaign data,

all necessary customer data on agent’s desktop popped-up during the call,

creating campaign result categories and reporting result codes,
campaigns and agent assignments easily managed, and
real-time campaign call monitoring

Outbound Contact Center Agent Package Features

To help companies provide excellent call center experience to their customer, we offer the following features with our Outbound Contact Center Agent Package:

Easy accessibility with the web-based Call Center Interface
Working flexibility anywhere
One screen Call Management with integrated Webphone
Alarm mails to ease management
Agent activity management and reporting
Uploading Excel file data either dynamically or through web
Running automated call campaigns through agents or IVR

3rd Party Software Integrations And Embedded TegsoftCRM Features

Tegsoft’s Outbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.
TegsoftCRM performs the following operations:

Integrated and configured CRM
Opportunity to increase customer satisfaction with the caller identification feature
Managing the projects or the customers by grouping customers
Customer-based, specialized call campaigns
Able to access customer’s call history
Creating specified activties for the customer
Interpret and conduct surveys

Besides these Inbound Contact Center Agent Package features, we also offer:

Easily scaleing from 1 Agent to 100
Quick installation
Remote access and management options

Customer Review

In the animal life branch, you must intervene as soon as possible, and the damage report is mutually confirmed by the expert immediately. We were managing this operation manually by two Representatives. This manual routing was causing delays in detecting damage.

Group Director, Information Systems and Digital Solutions, TARSİM Agricultural Insurance Pool

SEE OUR ALL REFERENCES

Services

EDUCATION

We provide E-learning environment with easy access with customers’ specified identification features. You can reach to enriched learning objects easily, for more effective use of products.

SUPPORT

Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.

CONTACT CENTER PRODUCTS

INDUSTRIAL SOLUTIONS