Explore Tegsoft Inbound Contact Center:
For the provision of excellent Customer Experience.
In today’s communication-heavy world, in every business sector, Inbound Contact Center has a leading role in Customer Relations Management.
Inbound Contact Centers open the windows to the outside world for companies. They play a significant role in providing both Customer Satisfaction and Customer Loyalty. Therefore, the service quality of an Inbound Contact Center is as important as the quality of the product or services that companies offer.
To better help companies provide an excellent contact center experience to their customer, Tegsoft offers the following Inbound Contact Center Agent Package Features:
This also includes basic PBX Features and 500 IP Phone Subscriber License
Tegsoft’s Inbound Contact Center Agent Package includes advanced integration patterns for your Customer Relationship Management (CRM) software, as well as embedded CRM application.
Tegsoft CRM performs the following operations:
Through the Tegsoft CRM, we can monitor contact history from one screen. By reporting customer’s previous calls, whom they call, destination info, we can greet our customers well prepared. Since these create satisfaction for the customer, they feel special, and this provides us with repeat customers.
Sales and Customer Supervisor, TOURISTICA Tourism Company
We provide an easily accessed E-learning environment that can be customized based on the customer’s specified identification features. You can attain enriched learning objects easily for a more effective product use.
Tegsoft Knowledge Base has the technical support materials oriented to different needs. Additionally, we also give free e-mail support for product-oriented technical support needs. If a company wants to get either a remote or on-site support, we are more than happy to serve you, future Business Partners.
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.