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Release NotesTo Top


Field Name Description
{Date} RELEASE VERSION Last Release Version



 To Top



New FeatureTo Top


  • Twilio Whatsapp/SMS integration
  • Infobip SMS integration
  • System management > Audit Management. Logging of the operations performed by the admin and supervisor authorized persons on the system, and the ability to see and report these logs by certain persons
  • CC Management > Parameters > Speech To Text Rules . Speech to text Integration with Tegsoft and set rules
  • REPORT - Adding call time for Outbound Calls
  • Adding a percentage to Abandon calls on User Activity Screen
  • CONF - Conference Monitoring > Adding kick buttons
  • Hold time extended alarm and beep alert in agent's ear (AGENTHOLD001)
  • Adding a project filter in MT activity report
  • CONFIG - Excel output button for agent assigned to call queues, webchat queues, campaigns
  • REPORT - Adding campaign MT call information report (New 3 tab about campaigns in Agent screen > Reports )
  • CONFIG - Adding webchat option to the project definition
  • REPORT - Adding a response percentage to reports
BugfixTo Top


  • Error in transferring to an invalid number in Attended Transfer
  • Buttons Disrupted when Caller is Closed in Attended Transfer
  • WEBCHAT - Calling from a designated representative to another customer representative
  • WEBCHAT - Text routing > "Input Message" problem
  • WEBCHAT - Document sending problem in Whatsapp channels
  • WEBCHAT - Text forwarding > contact groups rule problem
  • WEBCHAT - Sending Media Messages Feature general control
  • AGENT UI - Call queues -> Even though auto-answer is selected, the incoming Answer-Reject button is disabled.
  • AGENT UI - Call queues - auto-answer selected to fix
  • INVALID_STATE_ERROR error when call queues - auto-answer is selected
  • VoiceMail - The voiceMail feature sends mail twice
  • Webphone holds error.
  • Webphone Internet Explorer "Incoming call" message error
  •  Call error in Credit Card Dialing IVR
  • REPORT - Localizations problems
  • Provisioning - Autoconfig Error on Cisco 7970 series
  • Picture error in IVR definitions
  • "Restrict calling connected" regulation in campaign settings
  • WEBCHAT - The end conversation button does not appear
  • WEBCHAT - Whatapp installations Integration parameters> WhatsappParameters are not set automatically. (Infobip> scenario key)


   New Feature


  • Admin Dashboard development. Customer-specific dashboards can be developed with advanced graphic options.
  • Tegsoft Speech To Text Integration and Speech To Text  Rules area. (Parameters >>Speech To Text )
  • Webchat - Menu option for Text routing rules
  • Webchat - allowing only certain file extensions to be transferred (such as pdf and png) in file transfer. For this, Parameters >> cc_chat.allowedfiletypes values must be checked.
  • Webchat - Twilio SMS Integration
  • Webchat - Whatsapp Integration
  • Adding Log valid dtmf/ Log invalid dtmf option for functional IVR
  •  Webchat - Waiting time in the queue has been added to the webchat detail report.
  • HOLD button is inactive during campaign calls playback
   BugfixTo Top


  •   The problem of sending e-mails to the department personnel and officials in the "E-Mail Rules Routing Requirements" in the Request Complaint settings has been resolved.
  •   Requests >> Additional Parameter Display problem in detail field
  •   The issue where audio streaming continues even though the call appears to have ended has been fixed.
  •   The error that occurred when filtering more than 50 characters in the User management> filter 
  •   General localization bugs 
  •   CDR >> Voice recordings> error with Transfer recordings in queue status 
  •   Webchat >> The problem of downloading files, mp3, pictures from agent
  •  CDR Report >> Interview transfer consists of 3 lines.
  •  MT Activity >> efficiency value ​​problem has been fixed.
  • Replication errors have been fixed.
  • The issue of receiving calls while not ready.
  •  Webchat >> "Invalid Value error" 
  • Cache problem in activity records 
  • Localization and reporting problem originating from BLINDTRANAFER and ATTENDTRANSFER in CDR report
  • Robotic Sound. It has been found that the codec causes the problem.
  • Webphone "Incoming call" display error in Internet Explorer 
  • call queues - problems with auto-answer 
  • Attended Transfer problems
  • General performance optimizations




TroubleShootingTo Top
  • WebChat Auto-Redirected messages are improved.
  • Agent break/lunch/technical issue status is improved.
  • Listened Records can be listed and reported with excel format.
  • Agent login/log out screens are improved.
  • Call Queues and related features are improved.
  • Agent Activity reports visual improvements.
  • Manual Outbound calls and related features are improved.
  • CDR Report are improved
  • CRM Parameters - Region Responsible features are getting improved.
  • Requirements - Contacts field improved.
  • Conference Management feature is improved
  • User groups and Rights improved.
  • User Rights improved





New FeatureTo Top
  • CTI I-Frame Video integration


TroubleShootingTo Top
  • Status Panel feature improvements.
  • CDR Report feature improvements.
  • Login Screen and agent screen improvements.
  • Predictive Dialer Performance improvements.
  • Contact Records Filter section improvements.





New FeatureTo Top
  • Tegsoft Telescope Waiting customers' value is can be monitoring.
  • CUP3D User registration is completed
  • Caller Profile selecting Combobox is improved


TroubleShootingTo Top
  • Phone settings are improved on agent screen 
  • Agent activity menus and feature are improved
  • Changing status on Status panel settings is improved.
  • Agent activity reports fields are improved.
  • WEBRTC Call Transfer and BUST/HANGUP cause is fixed.
  • Agent break/lunch/technical issue status is improved.





New FeatureTo Top
  • VakıfBank VPOS Integration added


TroubleShootingTo Top
  • Instant display of internals in the Status Panel and performance improvement in the cache function.
  • Performance improvement in the login step.
  • Performance improvements and bug fixes in the function of sending welcome messages in web chat conversations.
  • Performance improvement on the list screen that includes the sender selection during manual SMS sending.
  • Performance improvements and bug fixes regarding queue information and session that occur during replying to Webchat and Whatsapp messages.
  • The feature of performing external calls by making profile selection has been updated as an assigned feature, not as a standard.
  • Bug fixes in the Customer Representative Activity Reminder feature.
  • Special character errors in web chat conversations have been fixed.
  • The feature of sharing the representative's name has been added for the agent-based meetings in webChat conversations.
  • Performance improvement regarding WEBRTC microphone settings.
  • Performance improvements regarding the WEBRTC ring tone.
  • Performance improvements have been made and bug fixes have been added in the features related to the published version.





New FeatureTo Top
  • AgentID Added on the WebChat reports with contact id and other details.


TroubleShootingTo Top
  • Status Panel and abandon values is not matching issue are resolved.
  • Performance improvements have been made and bug fixes have been added in the features related to the published version.





TroubleShootingTo Top
  • Null Key argument improvements are done
  • TMP folder rights are improved.
  • Performance improvements have been made and bug fixes have been added in the features related to the published version.





New FeatureTo Top
  • Integration on Cisco phones and replicated servers.


TroubleShootingTo Top
  • WhatsApp text&image sending and receiving optimization.
  • WebChat missing characters and syntax issues are resolved. (“ ‘ )
  • WebChat missing space and tab command JSON issue is resolved.
  • Agent screen icons are improved and the missing icon issue is resolved.
  • Performance improvements regarding the WEBRTC ring tone.
  • Performance improvements have been made and bug fixes have been added in the features related to the published version.
  • Checkbox and menus are improved.





New FeatureTo Top
  • The answer, Mute, Unmute, Hangup API developments have been completed and have been added to
  • The development of the activity entry requirement has been completed. Accordingly, if Call queues> Activity requirement is selected as "Yes", customer representatives in the relevant queue must enter an activity for each call.
  • Image/file/video can be sent on Facebook and Whatsapp channels.
  • The development has been completed so that a webchat thread can be transferred to another agency.
  • An internal transfer can be provided with a blind transfer button.
  • It is provided to send links over Webchat.
  • A field for selecting webchat queues has also been added to the customer representatives management screen.
  • Session Timeout and Customer Logout Activity must be added for Webchat queues. According to these values, a value in minutes is entered in the Session Timeout. During this time, the sessions of the calls in the queue remain open.
  • The ability to obtain the calls whose audio recording is listened to and not listened to with the listener detail information from the CDR. Accordingly, the newly added CDR> Advanced> "Listed by" and "Voice record status" allows filtering for voice recording listening situations. By entering the user-code with Listed by, the calls listened to by the relevant person are filtered.
  • With Voice record status, the calls listened to, unheard, and listened more than 1 times can be filtered.
  • An improvement has been provided for reporting the Inbound queue information to which the customer representative was assigned at login. Accordingly, Parameters> agent.createSkillAssignmentLog value should be set to "true" first. The default value is false. If this value is true, the agent queue assignment logging is activated. The report of this can be obtained from the MT activity> Agent queue assignments tab.
  • German and Russian announcement options have been added to the system.
  • Webchat data has been added to the MT activity >> customer representative basis report.
  • Webchat queues> Character limit of MT timeout has been increased. (max 10 characters)
  • The development has been completed so that the license increase/decrease transactions made during the day can be activated without service rest. Accordingly, the number of items can be edited directly with the "UPDATE LICENSE" bot on the Update or License page.
  • Yealink and Cisco firmware have been updated.
  • Sound recording archiving performance optimization has been provided.
  • A new phone type is defined in systems with only a text agent license. Accordingly, if the TextAgentInterface phone type is selected, the incorrect view in the Status panel is also prevented.
  • The - option in Webchat Queue selection has been removed.

  • XXXXXX can be changed with the name of Provider and the separate documents can be accessed for each provider.


BugfixTo Top
  • An arrangement has been provided regarding the error received when a text is divided into paragraphs is sent with copy and paste in Webchat.
  • The problem with the customer representative filter in the MT activity report has been fixed.
  • The user problem that occurred when logging into Tegsoft Telescope or Tegsoft portal has been resolved.
  • Arrangement for Webchat Call distribution algorithm is provided. Accordingly, the longest waiting call first falls on the first available customer representative.
  • The error in the number of agents displayed in the status panel and instant information has been fixed.
  • Optimization has been provided for MT call binding time in Webchat.
  • The error in filtering with the CDR> Campaign result code has been resolved.
  • The Turkish character problem in addWebchatMessage service has been fixed.
  • Performance optimization has been provided in data import to the voice campaign.
  • The ACW time problem that occurred in the campaign search has been resolved.
  • The error received in the Webchat detail report has been corrected.
  • If the record was not found in the archive table that was created when the voice recording was downloaded with Webservice, the error was corrected.
  • Editing is provided for the Predictivemaxchannel parameter in the Campaign Management (Sound) field.
  • The problem of adding real IP to the customer representatives with the Add button has been resolved.
  • The transferAgentToIVR service error has been fixed.
  • The error in the Multiple Choice menu in the CRM parameters survey section has been corrected.