The answer, Mute, Unmute, Hangup API developments have been completed and have been added to Apidocs.tegsoft.com.
The development of the activity entry requirement has been completed. Accordingly, if Call queues> Activity requirement is selected as "Yes", customer representatives in the relevant queue must enter an activity for each call.
Image/file/video can be sent on Facebook and Whatsapp channels.
The development has been completed so that a webchat thread can be transferred to another agency.
An internal transfer can be provided with a blind transfer button.
It is provided to send links over Webchat.
A field for selecting webchat queues has also been added to the customer representatives management screen.
Session Timeout and Customer Logout Activity must be added for Webchat queues. According to these values, a value in minutes is entered in the Session Timeout. During this time, the sessions of the calls in the queue remain open.
The ability to obtain the calls whose audio recording is listened to and not listened to with the listener detail information from the CDR. Accordingly, the newly added CDR> Advanced> "Listed by" and "Voice record status" allows filtering for voice recording listening situations. By entering the user-code with Listed by, the calls listened to by the relevant person are filtered.
With Voice record status, the calls listened to, unheard, and listened more than 1 times can be filtered.
An improvement has been provided for reporting the Inbound queue information to which the customer representative was assigned at login. Accordingly, Parameters> agent.createSkillAssignmentLog value should be set to "true" first. The default value is false. If this value is true, the agent queue assignment logging is activated. The report of this can be obtained from the MT activity> Agent queue assignments tab.
German and Russian announcement options have been added to the system.
Webchat data has been added to the MT activity >> customer representative basis report.
Webchat queues> Character limit of MT timeout has been increased. (max 10 characters)
The development has been completed so that the license increase/decrease transactions made during the day can be activated without service rest. Accordingly, the number of items can be edited directly with the "UPDATE LICENSE" bot on the Update or License page.
Yealink and Cisco firmware have been updated.
Sound recording archiving performance optimization has been provided.
A new phone type is defined in systems with only a text agent license. Accordingly, if the TextAgentInterface phone type is selected, the incorrect view in the Status panel is also prevented.
The - option in Webchat Queue selection has been removed.