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How to start chat with AUTHID?
AUTHID is a special value that identifies the user. This value contains information such as CONTID, SKILLID and SUBJECT. Without these three information, an authid cannot be created.
What does these values mean?
CONTID: This value is identifies the user which is registered in the system.
SKILLID: This value is identifies the webchat queue which is exist in the system.
SUBJECT: This value indicates which topic the person who started the conversation wrote about.
How to use?
Before start the webchat, an id must be created for the user on the system as follows.
Example request and response
Now we use the following url to start chatting with this “AUTHID”.
URL = https:///Tobe/app/ApplicationServlet?login=cc_chat&AUTHID=
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