How to start chat with AUTHID?
AUTHID is a special value that identifies the user. This value contains information such as CONTID, SKILLID and SUBJECT. Without these three information, an authid cannot be created.
What does these values mean?
CONTID: This value is identifies the user which is registered in the system.
SKILLID: This value is identifies the webchat queue which is exist in the system.
SUBJECT: This value indicates which topic the person who started the conversation wrote about.
How to use?
Before start the webchat, an id must be created for the user on the system as follows.
Base URL = http://{{SERVER_IP}}/Tobe/app/ApplicationServlet
Params;
jsonService= WebchatServices
serviceType= WebchatServices
method= getAuthID
usercode= webservice
clearpassword= webservice
CONTID= e3bbb75a-3bd8-4480-9b86-80328e6e0e8a
SKILLID= 2c5c4e48-cccc-4963-ab16-53743fe677f2
SUBJECT: Test Service
Example request and response
Now we use the following url to start chatting with this “AUTHID”.
URL = https:///Tobe/app/ApplicationServlet?login=cc_chat&AUTHID=
Ex: https:///Tobe/app/ApplicationServlet?login=cc_chat&AUTHID=d320ea4362026264f0d3efc4a205d670ffd90105b86679722fa5d7dd782eb9dd93f3882cb52f05cb063bc8970314fb7c48ff1b3be048b240c65a62f5d3c42000443700ee6fc59741bf91a9d618df6141292b7a75b470a3e8baec9585339ce2ca5e554f4852b4395e90037f5bc5f220fa23c0f5b2da2e75291d64cf84c621ea3d5fb0f86b144159e51250d50dcba3db167beed45e10edd11d0cac2128bd3d221f840f41678da1eaa0ccd173ae8b97ed5006ded5bffe2b8371
Result:
Estimated reading time: 2 min