Estimated reading time: 4 min

Twilio SMS/Whatsapp ConfigurationTo Top


Legal WarningTo Top

Specifications, details, statements, and information in this manual are subject to change without any notice. All the information provided, procedures shared, or statements listed below are for Tegsoft technical experts only. Using this manual without Tegsoft Technical qualification should be avoided. Tegsoft has no obligation over the result of the application on any use. Some statements may not be suitable for the use; avoiding without technical qualification may be crucial. Users must take full responsibility for performing any steps part of this manual. Users who are not aware of technical terms and operations described here; should be aware that this document may not be suitable for their usage.


Changes to This DocumentTo Top

Date Change Summary
2020-10-08 Initial release of the document.




PrefaceTo Top

This document explains how to Backup and Rollback process. The preface for Backup and Rollback contains the following sections:

  • Backup
  • Backup File Types
  • Access To Backups
  • Rollback
  • Backup Check


Obtaining DocumentationTo Top

Tegsoft documentation and additional literature are available on Tegsoft Knowledge Base. This section explains the product documentation resources that Tegsoft offers.

Tegsoft Knowledge Base

You can access the most current Tegsoft documentation at this URL:


Configuring TwilioTo Top



  • Click "Programmable Messages"



  • Click "Messaging Services"



  • In this page, you can create new messaging service or manage existing messaging service



  • If you click "Create Messaging Service" a pop-up shows up and asks you to name your new service. Name your service and click "Integration"



  • Click "Send a webhook" and fill the "Request URL" and "Fallback URL" boxes



Sample URL:

Note: TRUNKTYPE cannot be null, TRUNKID is optional.

Note: For Whatsapp integration TRUNKTYPE parameter has to be TWILIOWHATSAPP. For SMS integration TRUNKTYPE parameter has to be TWILIOSMS.

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